BECU continuing to have issues - OL-294-A Error code
This has been going on for a month or more - what is the issue?
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Hello @frustrateduser4711,
Thank you for reaching out to the Community and telling us about your issue, though we apologize that you are experiencing this.
If you haven't already, please take a moment to review this error-specific support article regarding error OL-294.
Thank you!
-Quicken Anja
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Same problem here. The article does not help. Perhaps Quicken should try working with BECU to determine a solution. [Removed - Rant]
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Hello @rrandyman1,
Thank you for taking the time to visit the Community and adding to this discussion.
If the instructions provided in the article fail to resolve this issue, then it will require an escalation to be filed on the financial institution's end as explained at the bottom of the article:
"If the issue is not resolved after following the steps above, you will need to contact your financial institution to resolve this issue. Quicken does not have access to the financial institution's servers to correct the problem. This may require you ask to speak with an online services specialist that handles transaction download issues at the financial institution. If your financial institution states they can't assist, an escalation with the financial institution may be necessary."We apologize for any inconvenience! Thank you.
-Quicken Anja
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Just got off the phone with BECU Tech. This is a security issue on the part of Quicken/Intuit. Until Quicken updates security protocols to BECU's satisfaction, the auto download has been shut down. BECU is actively working with Quicken, [Removed - Speculation/Inaccurate/Rant]
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[Removed - Rant/Speculation]
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4 MONTHS!! It's been 4 months since I've been able to download my BECU transactions to Quicken. I have 8 personal accounts with BECU, and the manual downloading is really getting old. My BECU business accounts download fine though…. [Removed - Rant]
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Not sure why the earlier, lengthy discussion was "closed" by the moderators, because the issue certainly wasn't, but I see that the message on becu.org has changed a bit. Maybe a fix is imminent?
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I finally got an answer out of BECU… There is a protocol problem with the login sequence between Boeing and Quicken that is leaving connections open to hacking. BECU is saying they are not getting very active response or help in closing this "hole" from Quicken, and until BECU knows and verifies that interactions with BECU accounts are secure, they will not reopen the portal. This is really in the hands of Quicken, who doesn't see the number of affected accounts as very significant, so it gets little to no attention - according to what BECU told me. This calls for action from those of us effected, as it has been since the beginning of July, and it's now Thanksgiving. Come on Quicken - Come on BECU - be grown ups about this, work together, and give me the answers we need!!!
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And another month has passed and no fix is in sight. 🤔
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I received this email from BECU today:
Good news! The function in Online Banking that enables you to connect your personal finance software to your BECU accounts is now available.Using the restored service now requires you to authorize any requests from your third-party software in Online Banking before you can connect the software to your BECU account. Learn more about the new process and how to connect.
We recognize the inconvenience of this interruption for our members who use this service. We appreciate your patience as we worked to identify and implement a solution to restore the open financial exchange (OFX) connection in Online Banking.
Questions?
Send us a message via Messenger in the BECU mobile app or Online Banking, call us at 800-233-2328, or visit any BECU location.Thank you for being a valued member.
BECU
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I didn't receive an email (as far as I know) but I saw the banner when I logged on today.
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From BECU's website:
The restored open financial exchange (OFX) service features a new step to help protect your accounts and information. You'll now be required to authorize your connection requests in Online Banking before you can connect your personal finance software (e.g., Quicken, QuickBooks) to your BECU accounts.
Follow the steps below to authorize your connection requests:- Initiate a request from your software to connect to your BECU account. Note: If you are using QuickBooks, make sure you are in Classic Mode.
- When prompted, enter your Online Banking user ID and password, which will send a connection request to your BECU account. Note: An error message will display because you haven't yet authorized the connection in Online Banking.
- Log in to Online Banking. You should see a message displayed on the Account Summary screen with a link to authorize or reject any pending connection requests from your software.
- Click the authorize or reject it link in the Online Banking message to proceed.
- If you're presented with the Security Verification screen, check your device for a text message from BECU containing a one-time passcode (OTP). Note: For security, you may be required to complete a multifactor authentication (MFA) step before you can continue.
- Enter the OTP sent to your device in the Verification Code field on the Security Verification screen. You can also click Answer Security Question as an alternative if you're unable to retrieve and enter the OTP in Online Banking. Completing the MFA step will allow you to proceed to the Connected Services screen.
- On the Connected Services screen, click Authorize to establish the connection between the software and your BECU account. Click Reject if you choose not to authorize the requested connection.
- After authorizing the connection in Online Banking, return to your software and select the accounts you want to connect.
Note: To manage all your pending and authorized connections in Online Banking, click the Profile dropdown in the top right corner of the screen, then select Profile Settings and click Connected Services.
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After reconnecting to BECU, I have serious issues with many accounts. I had been balancing my account by bank statements since I opened them and all was correct. After the initial download, there appears to have been some transactions added to my register in several accounts leading to crazy balances. I have been searching thru the registers looking for what was added but have not been able to find anything. Maybe some of my transactions were removed? Not sure what happened.
Does anyone have any similar experiences and ideas for where to look?
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