My accounts don't give me any errors, but they stop downloading transactions. I then have to go in and Reset every account, not just one or two of them. This is happening on Citi, Discover, and Synchrony. This has been going on for about 3-4 months.
Hello @sgj31,
Thank you for reaching out to the Community and telling us about this issue. I'm sorry to hear you're running into this problem. About how often does this issue occur? When you say you have to reset every account, do you mean every account associated with the financial institution that stopped updating? Is there anything that seems to trigger this behavior?
Thank you.
I have been experiencing something similar and posted about it a couple days ago, In my case my Schwab accounts and my wife's Schwab accounts don't download or update but no error messages are displayed. I also tried resetting all Schwab accounts, then resetting ALL on-line accounts, I also tried deactivating all on-line accounts and then reactivating the accounts but the Schwab accounts still do not download or get updated.
I'll be monitoring your discussion to see if a solution is found.
Bob
.
It sounds like perhaps your runtime.dat file might be corrupted. The symptoms you describe are some of the symptoms that can be realized with this type of issue. The fix for this is not hard but depending on the number of accounts you have it can take a little while. If you wish to read more about this issue and to see the step-by-step process which might be able to fix the issue you are seeing, click on the following link: Re: Time date stamp [of last account update].
If you do try this fix, please let us know if it resolved the issue for you.
I am having the download issue with all the accounts. The bank has transactions, the update says it was complete and the transactions are not there. In addition, it appears not all of the accounts are being updated that are in the update list. What do I do?
I followed the instructions to delete the runtime.dat files. When I check the Account List I now see a last file date, but I got the error that my Citi accounts may have been deleted or closed, "fix it" at the end of running One Step Update.
I Deactivated and set up again all of my Citi accounts and the transactions that I know are out there, are still not downloading.
So, the other accounts are now downloading OK? Just the Citi accounts are not yet working correctly?
Regarding the Citi accounts: This might be due to an issue that is different from the runtime.dat file issue.
Direct connect worked for the credit cards. I have a savings at Citibank. That didn't have a direct connect option.
Glad to hear that DC worked for the CC. Now, hopefully the Citibank savings/checking connection issue will be resolved, soon.
