OL-294-A error - downloading Edward Jones (edit)

mmsfct

Repeatedly getting this while trying to do One-Step-Update to download from Edward Jones. I can can access that website fine - this is a Quicken issue. How do I fix it?

William Heise

I am having the same problem with OL-294A error code with Edward Jones updates as of today

Quicken Anja

Hello @mmsfct,

Error OL-294 means that Quicken did not receive the expected response from the bank. It can be caused by a temporary server issue, online services are activated incorrectly, or incorrect/outdated login credentials. Typically this error will resolve on its own after 24-48 hours.

However, if it does not resolve, we recommend taking a moment to review this error-specific support article regarding error OL-294.

Hope this helps!

splasher

Edward Jones has been working flawlessly for months. They evidently are having a problem today, DON'T panic. Wait till tomorrow to see if it resolves itself before doing any account resets or de-activate/re-activate of OSU.

Have patience.

Yes, I am an EJ customer and I am getting the same OL-294-A error, but a single day outage is nothing to panic over.

cwinkler

Same here, started yesterday and looks like it's still happening today. Can access their (EJ) website just fine. After double-checking the website, went back to Quicken to see if that helped my update complete but it did not. Still getting the error.

Art Masson

Error Continues today 9/27/23, Please engage with EJ Tech Support to resolve the problem.

cwinkler

Went through all the troubleshooting steps with my EJ contact and tech support this morning. They've checked everything at their end and are sending me back to Quicken support.

cwinkler

Just got a follow-up call from EJ support, and they've heard from more customers now and tech support will be escalating the issue.

Marilyn7632

Error OL-294A continues since 9/25/2023 with attempting to download investments from Edward Jones into Quicken.

danimal442

Also seeing this issue - is resolution ownership with EJ or Quicken?

jasonlute

I've been experiencing this same issue since Monday, September 25th.

Hopefully we can get enough posts for some traction on the issue. (Have also reported to Edward Jones)

aaull

I too have been getting this error Since Sept 22

msehrt54

Been away a few days but got the same error this morning 9/27/2023.

Quicken Anja

Hello All,

We appreciate you for reporting this issue, though we apologize that you are experiencing this.

We will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation. It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience in the meantime! Thank you.

cwinkler

Problem report and sanitized file sent. No screenshot because I don't know how to black out information I don't want to share (account balances, e.g.). Did get a Quicken update, but that didn't resolve the issue. Now on R52.28. Maybe this update will at least fix the "enter a valid date" error that started after the latest update.

splasher

@cwinkler For future reference, Windows has the Snipping Tool which can capture just a portion of the screen and you can use Paint to block any info you want to hide.

If you want something fancier, there is Greenshot which has built-in tools to highlight and obfuscate plus many more abilities.

cwinkler

I use the snipping tool a lot, so know about it. The problem report window had already taken its own screenshot to include, and I didn't want to send it. Didn't see where I could attach a file.

Decided to give it one more try just a bit ago, and have now successfully updated my EJ accounts. Could be the Quicken updates and changeover to Quicken Classic and the new logo that were messing things up. Here's my latest version, which is working.

William Heise

Downloading worked for me just now 9/27/23 7:10 PM EDT. I have not applied the recent logo update yet.

mmsfct

Hey all, Thanks for escalating this. I just ran a Quicken update that came though some time today. Now I can do a successful EJ download again.

PhilbertCC

Quicken Classic Premier Subscription

Schwab downloads are not working now. How about getting a patch out or some instructions to your customers?

R52.28

BUILD 27.1.52.28

PhilbertCC

As an added benefit, Classic has crashed twice tonight. HELP!