CC-501 error with new UFB Direct account

Charlie Davies
Charlie Davies Quicken Windows Subscription Member ✭✭✭
edited November 2023 in Download, Add/Update Accounts (Windows)

I am a new customer of UFB Direct. When trying to add the account to Quicken, I receive a CC-501 error after providing my UFB credentials and the two-factor code. Is there an issue with UFB Direct and Quicken or am I missing something?

Comments

  • jfclague
    jfclague Member ✭✭✭✭

    I am not having any issues with UFB but I am not adding a new account.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Charlie Davies,

    This error is usually caused on the bank’s end and means that the Quicken server is being blocked from connecting to the account. Typically these errors self-resolve within 24 hours. If you haven't already, we recommend reviewing this support article for more information.

    As stated in the article, if the error persists for more than 24 hours, then you will need to contact Quicken Support directly for further assistance. Our support agents will need to collect and review your log files, and will likely need to file an escalation if they see fit.

    Please, click here to review Quicken Support's hours of operation.

    -Quicken Anja
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