Missing second home in Mobile App (iOS)

tolsen718

Hello,

My second home is missing in the Quicken Mobile App on iOS. It appears just fine on the desktop ( Quicken Classic Premier for Windows Version R52.28. ), under the Property & Debt section.

I tried resync'ing in the mobile app but that failed to fix it.

Quicken Kristina

Hello @tolsen718,

To help troubleshoot this issue, could you please provide some additional information? What kind of account is this (asset, loan, something else)? Was it previously visible in the app, and then disappeared, or has it never been visible in the app? Have you verified that the account is selected to sync? You can do this by going to Edit>Preferences>Mobile & Web, then clicking on the blue link next to the word Accounts.

If the account isn't selected, you would want to click the box next to the account name to select it, then click the Done button.

Thank you.

Quicken Kristina

Hello @tolsen718,

To help troubleshoot this issue, could you please provide some additional information? What kind of account is this (asset, loan, something else)? Was it previously visible in the app, and then disappeared, or has it never been visible in the app? Have you verified that the account is selected to sync? You can do this by going to Edit>Preferences>Mobile & Web, then clicking on the blue link next to the word Accounts.

If the account isn't selected, you would want to click the box next to the account name to select it, then click the Done button.

Thank you.

tolsen718

Hi Kristina,

That was exactly it! It wasn't enabled for sync in "Mobile & Web."

Now it is working.

Thank you so much.

-Tim

Quicken Kristina

Thank you for your reply,

I'm glad to hear that corrected the issue.

Please feel free to reach back out if you need further assistance!