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CC-800 , TD Bank, multiple accounts

Steven Fleckenstein

This morning Quicken Classic R52.33 27.1.52.33 is reporting all my TD Bank accounts have been deleted during one step update with error CC-800. Logging onto the TD Bank website I discovered that all accounts are intact with new transactions. Is their a rift in the space-time continuum?

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Quicken Jasmine

Hello @Steven Fleckenstein,

If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. Please remember to redact any personal information as needed.

Thanks!

Steven Fleckenstein

My apologies, error is CC-800

Quicken Jasmine

Thank you @Steven Fleckenstein,

If you've deactivated or deleted an account and then restored a Quicken backup file, you'll receive a CC-800 error. You may follow this link to access a Quicken Support Article which discusses more information and troubleshooting steps regarding this issue. It is highly recommended to save a backup before proceeding (just in case).

Please reach back out to let us know how it goes!