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Downloaded Transactions are Missing

rmwebb1

I had downloaded, via One Step Update, transactions from BOA and Amex.

The transactions listed but not accpted. Two days ago they dissapeared from the "Downloaded Transaction" list.

I tried downloading again and nothing. I've tried Quick Connect with no change.

I cannot deactivate of reset the account because it says there are transactions pending.

PLEASE HELP.

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Quicken Jasmine

Hello @rmwebb1,

If you don’t mind, could you please provide a screenshot of the message that you described receiving regarding transactions pending? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. Please remember to redact any personal information as needed.

Thanks!