Error "online service is unavailable at this time"

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ralphhere
ralphhere Member ✭✭
edited November 2023 in Errors and Troubleshooting (Windows)

I am using Quicken Classic on Windows. I uninstalled and then reinstalled Quicken Classic on my desktop and I now I'm getting an error that says "Quicken's online service is unavailable at this time, please wait at least 10 minutes then try again" It has been over an hour and it does not work.

Under Preferences, mobile and Web, it says "cannot retrieve cloud account information."

Under Preferences, "Quicken ID and cloud accounts" I have tried to recover the password 3 or 4 times but it does not work.

What do I need to do?

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  • Quicken Anja
    Quicken Anja Moderator mod
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    Hello @ralphhere,

    Please take a moment to review this Community FAQ for instructions on how to resolve the error you described receiving.

    I hope this helps!

    -Quicken Anja
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