Discover Card gives CC-800 but transactions did update

Earl Zier

I've had this problem for some time. When I update all accounts, Discover Card gives a CC-800 message, but new transactions are shown in the account. The reds flag is also present next to the Discover account. I've done a reset, and a deactivation and reactivation and the problems persist. It's just annoying. Quicken Classic, Windows 11. All other account update correctly with no error messages.

Quicken Jasmine

Hello @Earl Zier,

Let’s try a few troubleshooting steps for this issue—these steps should resolve things for you, but if not, please come back and post more about your experience so we can investigate. 

It sounds like you already followed some of the steps in this article; can you confirm that you did all of the steps below?  If not, please give it another shot and let us know the results.

First, backup your Quicken file.

You'll need to deactivate the affected accounts:

1. Select Tools > Account List 
2. If present, select the Show Hidden Accounts checkbox at the bottom of the Account List
3. Select Edit on each account with this error and Deactivate them on the Online Services tab
4. When finished, close the Account List.

Then, reactivate the accounts:

1. Select Tools > Add Account 
2. Go through the flow of re-adding the deactivated accounts to Quicken, use your login credentials and answer any security questions, until you reach the screen where Quicken displays the Accounts Discovered at the financial institution
3. Select to LINK each of the found accounts to the accounts you already have set up in Quicken. For accounts you don't want to link, select Don't add to Quicken.