RBC Wealth Management USA - OL-294
Comments
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Yes! I am getting a different error (OL 294). I just updated to the newest Quicken version today. (I am using Quicken Classic for Windows) I tried resetting the account and that doesn't work either.
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Hello @ks426,
Error OL-294 means that Quicken did not receive the expected response from the bank. It can be caused by a temporary server issue, online services are activated incorrectly, or incorrect/outdated login credentials. Typically this error will resolve on its own after 24-48 hours.
However, if it does not resolve, we recommend taking a moment to review this error-specific support article regarding error OL-294.
Hope this helps!
-Quicken Anja
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Already did everything in the support article. This only happened after I did the recent update. No issues prior to the update.
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[Removed - Duplicate/Mac]
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@ks426 Thank you for following up.
If the instructions provided in the article fail to resolve this issue, then it will require an escalation to be filed on the financial institution's end as explained at the bottom of the article:
"If the issue is not resolved after following the steps above, you will need to contact your financial institution to resolve this issue. Quicken does not have access to the financial institution's servers to correct the problem. This may require you ask to speak with an online services specialist that handles transaction download issues at the financial institution. If your financial institution states they can't assist, an escalation with the financial institution may be necessary."We apologize for any inconvenience! Thank you.
-Quicken Anja
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[Removed - Duplicate/Mac]
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I can concur that everything worked just fine until the latest Quicken Windows update. Same OL-294-A error that cannot be corrected by any of the suggested methods. I can confirm that this is release-related because I took my backup version of the QDF file and opened it under that last version of Quicken (thank goodness I do not update every computer at once!) and the connection works fine. Again, this is specific to my RBC Wealth Management accounts only. All other accounts update fine.
[Removed - Speculation/Rant]
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I too am experiencing the issue. Can Quicken confirm or deny changes were made in the most recent release that would require institutions to make changes for downloads to continue to work? If so, and changes were in fact made, we can call RBC and get a resolution to this issue.
I have only been with RBC since the beginning of the year but have experienced at least one other extended outage like this.
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am getting OL-297-A errors and unable to establish connection for two days now….
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Having the same issue (OL-294-A) for the past several days with the latest Quicken update.
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Also having this same issue.
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Having this issue for the last two days.
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Same issue here since the last update.
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Spoke with RBC this morning and they are aware of the issues since the last Quicken update. They do not have any ETA on fixing it, but they are working on it. Their advice was simply to keep trying each day.
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Still not working on 10/27 AM.
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Here we go again with Quicken not connecting to a financial intuition. A few weeks ago it was Elan Financial Services.
Now it is RBC Wealth Management. It has not been working for a week now.
I called the Technical Support Help Line at RBC Wealth Management yesterday (calling Quicken is a waste of time with these connection issues.
RBC told me they have checked and rechecked everything on their end and that the problem is with Quicken. He told me Quicken knows that the problem is with them, but they are working with Quicken to try and resolve the issue.
Using Quicken is becoming more and more difficult to work with. I have used Quicken for over 25 years and have experienced more connection problems this year than I can ever remember in the past.
Please Quicken, Get it Fixed.
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This situation needs to be prioritized for resolution before 10/31, a critical date for many for year end tax planning.
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Same issue. It has been over a week. I deleted my RBC accounts and reloaded them. It did not help. October 31st is critical.
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Same issue for me. Have not been able to connect to RBC for a week. RBC says it's Quicken problem.
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This is definitely a Quicken issue probably caused by their last upgrade. Quickens response of call your bank does not cut it. Quicken needs to contact RBC Wealth Management and work out the issue. As others have pointed out, it works with earlier versions of Quicken. So it is not only an RBC issue.
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Hello All,
Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.
We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached and (if you are willing) a sanitized copy of your data file in order to contribute to the investigation.
While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.
We apologize for any inconvenience!
Thank you.
(CTP-8057)
Quicken Kristina
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RBC says it is a Quicken problem. Quicken support acknowledges it is indeed their problem. I haven't been able to connect for a week even after Quicken support did the shared screen and following all the recommended steps. What is going on?
[Merged Post]
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No one here — fellow users and Quicken moderators — will have any information about "what is going on". Most likely, even Quicken doesn't know, because connectivity problems mostly involve Intuit, who is Quicken's connectivity provider. Connectivity problems are there until one day suddenly they aren't because Intuit and/or the financial institution made a fix.
As for why it's taking more than a week, I can only say that connectivity problems sometimes take weeks or even months to get fixed, depending on a variety of factors: is it completely an Intuit issue to fix, or do they need involvement of the financial institution? how many other connectivity issues are ahead of this one in their queue?
It does seem a little curious that there have been no other posts by Quicken users about RBC problems, and there is no posted service alert. Out of curiosity, did your troubleshooting steps include tying to create a temporary new file and connecting just your RBC account?
[Merged Post]
Quicken Mac Subscription • Quicken user since 19930 -
Done that before, but will try it again. Quicken Tech support acknowledge they had a problem.
[Merged Post]
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I've also had the problem for over a week.
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I have to say this one is confusing to me. The connection type is Direct Connect. As such, this is a direct communication between Quicken (the program) and the financial institution.
First off, I see some reports that this happening on Quicken Mac too, it seems very unlikely that whatever changed, changed on both Quicken Windows and Quicken Mac because they have completely different code and release schedules.
Second, if it was a change in the Quicken code then installing the last version of Quicken Windows should fix it.
You can do that by installing it from here:
But I suspect that it isn't really a change in Quicken Windows (or Quicken Mac) code. And further suspect that even though Quicken support is taking the blame for it, it isn't really a Quicken problem. No other Direct Connect financial institution is mentioned having the same problem.
I suspect that the truth is in the OFX log/Connection logs.
Signature:
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The Quicken / RBC download worked as of this morning - Oct. 30. Hopefully it will continue that way.
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While I definitely empathize with your frustration at the broken connectivity with RBC, I’d like to briefly clarify a few misconceptions. First, Quicken hasn’t done the annual October “major releases” since 2017. They switched to subscriptions in 2018, with program updates throughout the year.
Also, this problem appears to affect both Mac and Windows users, which demonstrates it is not related to the Quicken application; it’s a back-end/server issue between Quicken and the financial institution.
Finally, it is a practical impossibility to test every release of Quicken with every financial institution. Quicken works with more than 14,000 financial institutions. (If they tested for, say, four weeks before a release, for 8 hours a day, they’d need to test a new financial institution every 40 seconds!) And doing any meaningful testing beyond making a connection, such as testing whether transactions download into Quicken correctly, would require them to have dummy accounts with transactions at every financial institution. It’s just not a viable expectation that a small company like Quicken could do the scale of testing you’re suggesting.
Quicken Mac Subscription • Quicken user since 19930 -
tanapoli, I am glad to hear you are connected. Unfortunately, I still am not.
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I, too, had successful download yesterday and again today.
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