Apple Savings QFX Fails to Import


Running Quicken Classic Premier v R52.33 on Windows. Attempting to import a QFX for my Apple Savings account, I get error OL-221-A.

Looking through the discussions here, I see quite a few people having problems importing their Apple Savings data on Windows devices. I haven't seen any solutions so far.


  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @JohnRHornbuckle,

    This error is caused when the financial institution has made changes to the Quicken Files needed in order to download. Since you are experiencing this issue with a QFX file, this does mean that there is an issue with the file itself, and you will need to contact the financial institution directly to resolve this as it is the financial institution that creates and provides these QFX files.

    More information on this can be found in this support article.

    We apologize for any inconvenience! Thank you.

    -Quicken Anja
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  • Austin@
    Austin@ Mac Beta Beta
    edited November 2023

    @Quicken Anja Can you explain why Apple Savings QFX files work fine when importing with Quicken Mac, but won’t work when trying to import with Quicken Windows? Since it works fine on Mac it seems like it’s an issue with Quicken Windows, not the QFX files exported from Apple.

  • Chris_QPW
    Chris_QPW Member ✭✭✭✭

    @Austin@ OL-221-A has two meanings. One is there is a syntax error, and the other is that it isn't a {participating partner supporting Web Connect).

    And note that Quicken Mac and Quicken Windows can have different support. For instance, Quicken Mac supports Canadian accounts and Quicken Windows doesn't.

    If you open the QFX file in a text editor and look for the <FID> field you can then use that number to look it up in the fidir.txt file that Quicken uses for this. It is the first number on the line.

    The online copies of these are:

    Quicken Windows US:

    Quicken Mac:

    Quicken Windows Canadian:

    The line has to have WEB-CONNECT on it.

    If that checks out, then for the syntax error:

    You should also be able to open the Connection log and if there was a syntax error in the QFX file it will report it there:

    Help → Contact Support → Log Files → Connection Log

    It is possible that Quicken Mac is more tolerant of an incorrectly formatted QFX file.

    This is my website:
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