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Keep Having to Reset Accounts

sgj31

Citibank, Synchrony, Discover - Savings.

I keep having to reset all of my accounts.

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Online Banking

Windows

Comments

Quicken Kristina

Hello @sgj31,

To better assist, could you please provide more information about what is happening? When did this first start? What is prompting you to reset these accounts? Are you getting any error codes or error messages?

Thank you.

gjwhelan

Having the same issue among all of my accounts, they don't occur at the same time. When I look at the date of the last download, even though no errors are reported the date may be several days old. I reset the account and current data is downloaded.

Quicken Jasmine

Hi @gjwhelan,

Thanks for providing more information!

If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

Navigate to Edit
Preferences...
Quicken ID & Cloud accounts
Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
Follow the prompts to Sign Out
Sign back in using your Quicken ID (email) and password

Please let us know the results!

gjwhelan

after doing this I had to reset all of my accounts, will try tomorrow and see if it fixed it.

thanks