Navy Federal Duplicate transactions

prettykoolchick

I know Quicken has CONTINUOUS problems downloading from NFCU but now its downloading my transactions twice, anyone else having these issues?

Quicken Kristina

Hello @prettykoolchick,

To help troubleshoot this issue, could you please provide more detail about what is happening? When did this issue start? Are you downloading the transactions through Quicken and getting duplicates, or are you downloading a file from the financial institution, importing it into Quicken, and ending up with duplicates? Are you getting any error codes or error messages? Is every transaction duplicating, or is this happening only with some transactions? Is there any action that seems to trigger duplicates (such as deactivating/reconnecting the account(s))?

Thank you.

prettykoolchick

It has been happening for about 2 weeks, ots only some transactions that duplicate, i connect directly to my financial institution and it downloads, Imnot getting any error codes

Quicken Jasmine

Hi @prettykoolchick,

Thanks for providing more information!

First, I suggest deactivating all of the Navy Federal Credit Union account(s) and then reactivating them. However, before doing so, I recommend saving a backup of your data file first (just in case). Then, please check and make sure you do not have any hidden accounts that may be connected to this financial institution.

1. Go to the Accounts menu and choose Hide and Show Accounts
2. Uncheck any accounts with this specific financial institution that are checked as hidden in Lists

After that, please follow the troubleshooting instructions below.

1. Open the account register and navigate to the Settings gear on the bottom-right corner
2. Click on the Downloads tab
3. Click Disconnect Account (if there are more than one account associated with this financial institution, please repeat steps 1 through 3 for each account)
4. Navigate to Accounts > Add Account...
5. Use the search field at the top of the list to find and select your financial institution, making sure to choose Direct Connect, and click Continue
6. Follow the prompts to sign in using your login credentials associated with the financial institution
7. If the accounts have been found successfully; use the dropdown menus to link each account to the appropriate account in Quicken

Please let me know the results!

prettykoolchick

So how many times a yer, for the cost we pay, should I have to do that, its literally the 50th plus times ive had to fix an error that is clearly caused by quickens ineptitude. If its truly an issue with Navy Federal, then maybe you shouldnt offer this as an option anymore, because it get quite tiring doing this like literally 2-3 times a month.