For a while, every time I tried to download my transactions from my credit union, Alterna Savings, I would get the error message: “Quicken is unable to complete your request [OL-220-A]”. I found out that this error was likely caused by the financial institution, so I contacted them to report the problem. After about three months, they fixed the issue, and I can now download my transactions.
However, they are now downloaded into a new Account. The new account is named “Chequing at Alterna Savings” and the old account “101 Good Life Chequing”. How can I best correct this to ensure there is only one account?
Oddly, the opening balance ($1907.19 on 7/30/2023) of the new account is incorrect; the balance on the old account on the closest date (7/31/2023) is 1904.69 (there is no $1907.19 balance in the old account.
I really don’t care how the account is named either old name: “101 Good Life Chequing” or the new name : “Chequing at Alterna Savings”, I just want to have only one account.
Thank you.
