ONGOING 11/28/23 American Express Missing Transactions

We have discovered that users are experiencing cases of missing transactions with their American Express accounts. When users connect their accounts and go through the authorization of accounts, transactions are missing. The transactions are still missing when users connect their accounts and perform a one-step update.

This has been escalated internally, though we do not have an ETA at this time.

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Thank you!
(Ticket #10595083)

-Quicken Jasmine

Comments

  • UPDATE 11/21/23

    We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

    Thank you!

    -Quicken Jasmine
  • ONGOING 11/28/23 

    This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc. become available.

    We apologize for any inconvenience and appreciate your patience.

    Thank you!

    -Quicken Jasmine