ONGOING 2/17/24 American Express - Missing Transactions

Quicken Jasmine

We have discovered that users are experiencing cases of missing transactions with their American Express accounts. When users connect their accounts and go through the authorization of accounts, transactions are missing. The transactions are still missing when users connect their accounts and perform a one-step update.

This has been escalated internally, though we do not have an ETA at this time.

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Thank you!
(Ticket #10595083)

Quicken Jasmine

UPDATE 11/21/23

We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

Thank you!

Quicken Jasmine

ONGOING 11/28/23 

This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc. become available.

We apologize for any inconvenience and appreciate your patience.

Thank you!

Quicken Kristina

ONGOING 2/17/24

To troubleshoot this issue, please follow the steps below:

1. Backup your Quicken file.
2. Deactivate all the accounts associated with American Express (AMEX).
3. Navigate to AMEX's website, (https://www.americanexpress.com/), look for third-party apps, and unlink Quicken. The steps to locate third-party apps within AMEX are below:
   1. Sign in
   2. Account Services
   3. Security and Privacy
   4. Manage third-party permissions
   5. Revoke authorization for Quicken
4. After the accounts are unlinked, return to Quicken, and attempt to Add the AMEX accounts by using the "+" button.
5. Carefully relink your AMEX accounts with the corresponding Quicken accounts.

If the issue persists after you have followed these steps, please reach out to Quicken Support for further assistance.

Thank you!