R53.16 - Reports Window > Investment Report Caused Crash

fw6322+
fw6322+ Member, Windows Beta Beta
edited November 18 in Reports (Windows)

Was using the new Reports Window > In the Investment section >selecting investment report and Quicken crashed. Sent the crash report.

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Comments

  • Quicken Kristina
    Quicken Kristina Moderator mod

    Hello @fw6322+,

    To further investigate the issue, does this happen every time you try to create an investment report, or did it happen just once? Is there any specific investment report that seems to trigger this behavior? Has Quicken crashed when doing anything else, or only when opening investment reports through the new interface? Do you run Quicken in a Virtual Machine? Which version of Windows are you using (Windows 8, Windows 10, Windows 11, etc)?

    I look forward to your response!

    Quicken Kristina

  • fw6322+
    fw6322+ Member, Windows Beta Beta

    11-17-23 8:46PM MST

    The second crash occurred, and the path is Reports =⇒ Investments =⇒ Capital Gains selection caused the crash. Sent crash report.

    Environment is:

    image.png

    Quicken is not being run on a virtual machine.

  • Quicken Kristina
    Quicken Kristina Moderator mod

    Thank you for your reply,

    Have you restarted your computer since this issue started? If you haven't done so already, would you please try reinstalling the update patch and test if that corrects the issue? If the issue persists after reinstalling the update patch, then please restore a backup from before the issue started and test if the issue persists in the newly restored backup.

    I hope this helps!

    Quicken Kristina

  • fw6322+
    fw6322+ Member, Windows Beta Beta

    Switched back to Old Reports Interface and used it for a while. Then enabled Reports & Graphs Center and Customize Reports.

    This seems to have fixed the issues.

    Thanks for your help!

    image.png

  • Quicken Kristina
    Quicken Kristina Moderator mod

    Thank you for the follow up and for sharing the fix,

    I'm glad to hear it's working properly now.

    If you need further assistance, please feel free to reach out!

    Quicken Kristina

  • ArtS
    ArtS Member ✭✭

    There is not enough time in the day for me to list the various circumstances that causee this beast to crash. I have grown accustome to at least one crash a day. Seems like there is a fundamental flaw that needs to be resolved rather than chasing all these instances individually.

  • Jim_Harman
    Jim_Harman SuperUser ✭✭✭✭✭

    @ArtS Are you having the same problem as discussed here, or is this a general complaint?

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