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Can't update multiple accounts in Capital One using one step update

missyblueeyes

My family and I have separate Capital One 360 accounts. I have always been able to use One Step Update to download transactions for all individual accounts by logging into Capital One using our respective User ID/Password combinations. Now it appears that One Step Update is no longer using the User ID/password to log into Capital One. I've tried multiple times to deactivate/set up all the accounts, but Quicken only seems to remember how to access the most recent account and returns an "account not found" error for the other account. Has anyone been able to find a solution to this problem. I am getting so tired of deactivating and reactivating multiple accounts each time I do the one step update

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jmpirch

Same problem for more than a year. We have several accounts with 2 different logins to Capital One. Whenever I authorize for one login, it drops the authorization for the other ones saying that they "don't exist". I would love a fix for this! I'm currently downloading for 70% of the accounts and then manually downloading transactions from the Capital One website for the other accounts.

Frank5

Having the same problem on all my Capital One accounts

RGB3

Same here. My wife's CapOne accounts are fine, but when I try to update mine it says You have no eligible accounts available to share. Annoying!

Quicken Jasmine

Hello All,

If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. Please remember to redact any personal information as needed.

Thanks!

Dan15

Capital One fails to set up.

Mark251

I have been having Capital One issues for 6+ months and have spent many hours on the phone with Quicken Tech Support, Capital One and still no solution. I use 2 different quicken files, one personal, one business, different tax id's. Business file has 1 Cap One account and if you try to download from Quicken it freezes and the only way out is to use task master to close quicken, however if you login into Cap One I can download, which defeats the purpose of one step download. My personal account has multiple Cap One accounts and the same thing happens. Quicken claims to have a work around by creating new files dated 1-1-2021. This works one time and the issue comes back again. When you create the new files you have to reset all accounts ie: banks other cc's, investment accounts, all accounts, which can take some time so I do not recommend this work around because it does not work. I have been using Q since the mid 1990's and have seen many issues but none like this. Quicken you should figure this out and get it fixed.

taktakfamily

following.. I am not able to add Capital One to my Quicken..

MisterG

Same problem with multiple Capital One Accounts. My kids accounts work fine but when trying to setup/authorize my account I get:

"You have no eligible accounts available to share."

Mark251

Quicken this issue has been going on for 6+ months. Fix the problem.