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Citibank not updating

mjp111569

I am not getting any errors but the account info is not updating. Anyone else having this problem/know of a fix?

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Online Banking

Windows

Comments

Quicken Kristina

Hello @mjp111569,

To start troubleshooting this issue, I would recommend that you backup your Quicken file, then follow the steps in this article on when transactions are missing or not downloading: https://www.quicken.com/support/missing-some-transactions-when-downloading-bank .

Please let me know how it goes!

bullmoon

Yes, I have had problems like this lately. It was happening with accounts I had set to "Business". No "resetting" or any of that helped. What I had to do was change them to personal and reset them. Then they started working

Quicken Jasmine

Hello @bullmoon,

Thank you for joining this thread and providing assistance to the user.

bullmoon

https://community.quicken.com/profile/Quicken%20Jasmine - Do you know why this happened? Is it a known issue? I'd like to have my business CCs set back to business, but have not done that since I finally got them working.