Quicken downloads from RBC seem to frequently fail. What is causing this disruption?
Please update me on when the RBC connection to Quicken will be back in service. And, it seems that RBC and Quicken have frequent disruptions, and long times to restore service. What is causing the problem?
Answers
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Hello @IdahoGuy,
Could you please elaborate and provide further details as to what exactly occurs when you attempt to download from RBC? Do you receive any specific error code(s) and/or message(s) while trying to connect that you can provide us with here, please?
Check back and let us know! Thank you.
-Quicken Anja
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No specific codes. It places the orange dot by the account, and places the banner message that states "Quicken cannot connect to this account". I have attempted to disconnect and reconnect, which works correctly. It shows that I have appropriate links to RBC. However the update fails.
I had the same problem about 1 month ago, and took about a week for RBC/Quicken to resolve.
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same as before!
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This note is written to update Quicken on RBC connection failures. The update worked once last night, and then promptly failed again.
This experience is similar to that I had in the approximate October time frame. Eventually things got worked out, but took (as I recall) well over a week to correct whatever the problems were.
Lastly, I would note these failures have occurred with some frequency since I switched to RBC for investment services (approximately 1 year ago). It would be nice from a Quicken consumer perspective to understand why this particular financial manager seems to be a repetitive problem for Quicken customers.
Thanks for your attention to this important matter.
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I am getting error code 16503
HTTP-504 Error from RBC Wealth Management
Disconnect the accounts and then reconnected. RBC took my logon so I could sync accounts but when I went to update, the above error occured
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Same recurring problem. Happens far too often!
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Hello All,
We will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation. It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.
While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.
We apologize for any inconvenience in the meantime! Thank you.
-Quicken Anja
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Royal Bank Canada not connecting and I believe it is to do with 2-step verification that I have chosen to use. I am using Quicken Delux (Canada Deluxe), Version 7.3.2 (Build 703.50456.100), macOS 14.1.2. Is there a fix for this or does one have to log on to RBC, download transactions to computer and then import into Quicken?
Thank you
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Royal Bank Canada (RBC Wealth Management) has again (on 12 14 2023) failed with the message "There was an unknown error trying to update this connection". Please try again later (16503).
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Yup, out again. VERY frustrating!
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This is the screen shot of the error message. I am sure that Quicken has seen this same message many times, as it repeats itself over time. It would be a great service to customers if the cause of these repeated failures could be rectified.
Please ignore that this is 1 day old. The last time service was down for almost a week.
Thanks in advance for thoroughly researching the problem and correcting it.
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For what it is worth, the same kind of thing is being reported for Quicken Windows, and especially since this is for the connection type Direct Connect, that implies that the problem isn't in Quicken (Mac or Windows) it is at RBC. As such only they can fix the problem.
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16503 appears yet again today. My guess is that someone at RBC is trying to make a necessary update to something else and when they go live it breaks the Quicken direct download, so they back it off and we get back up. They wait, tweak, and try the update again, and "pow", connection breaks again. And so the cycle goes. Nothing for us to do but wait until they finally do understand what in their update is breaking the connection. JMO
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OL-293-A, immediate error. Am commenting here, have not filed a problem w/Quicken. Yet.
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now my downloads are working fine.
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this AM, RBC is not downloading.
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Yup. see my note above…My guess is that RBC has issues with change management control. They'll pull it and we'll be back up.
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not downloading now
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I, too, have been having numerous connection issues between Quicken Home & Business (Windows) and RBC since November 2023.
I got an OL-294-A today (details said there were no transactions, which I know in inaccurate). Reached out to RBC immediately and was told that it is not on their end with the recent updates they have done to their systems - and that I needed to reach out to Quicken for resolution.
This is getting old and frustrating.
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