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Web Connect to PNC Bank

regrossbg

For several days I have not been able to "connect" to PNC Bank to have my accounts updated in Quicken. I enter all the sign on information that Quicken requests to sign on to PNC. PNC generates a verification code that I enter. I then receive an error from PNC - " Internal Error contact PNC". I contact PNC and they say the error is on the Quicken Side, possibly from a new version of VPN software. Help?

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Quicken Jasmine

Hello @regrossbg,

If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. Please remember to redact any personal information as needed.

Thanks!

Gary587

Here's a screenshot. I have the same problem and w

as working with PNC this afternoon Still unresolved

regrossbg

Jasmine - Gary587 posted with the same error that I receive. Is there any other info that you need?

skippy17

I have the same issue. Have not connected since Dec 4

Quicken Jasmine

Hello @regrossbg and @Gary587 and @skippy17,

Since you are receiving this error directly on the PNC website, you will need to contact them for further assistance as Quicken does not have access to the PNC website or their errors and troubleshooting. It is recommended to request to speak to a tier 2 agent or supervisor as they are generally more familiar with third-party applications like Quicken.

Thank you!

MacDr

I'm having the same issue. I connected to PNC Bank with no problem 12/4/23 (Deluxe 7.4.1), but on 12/11 when I opened Quicken it updated to 7.4.2, and when I went to "Update All Accounts" I was told to reauthorize Wells Fargo Bank and PNC. Had no problem reauthorizing Wells Fargo, but with PNC I got the same "Sorry. An error has occurred | Internal server error occurred | For Assistance Call, please call us 1-800-762-2035" that others are reporting here from https://login.pnc.com/obp/login/error.

I called PNC and got transferred to Quicken Support, who said that since I could still sign into PNC Online Banking successfully, and since there was no error code number, then the issue had to be on Quicken's end, and that I needed to call 650-250-1900 for Quicken Support.

I called Quicken, and was told I shouldn't be using "PNC Bank - Direct Connect" but should "Disconnect Account" and then Connect as "Web Connect" to then do "Quicken Connect"; but still got the same error. Tried clearing my PNC Bookmark, cache and cookies in Safari (15.6.1, on macOS 10.15.7); tried switching my default web browser to Google Chrome 120; again the same error. Asked for a Quicken Support supervisor: from looking at my "Report a Problem…" logs, he said that PNC is "rejecting the request from Quicken", and blocking their access completely. He gave me a Case Number, and told me to speak with PNC support again.

I then had a Tier 3 PNC person tell me that he knew that PNC was aware of a known connection issue, with "a mass ticket open all day" (12/12/23). I asked if this could be related to Quicken dropping support AFTER version 7.4 for macOS Catalina 10.15 (it shouldn't be, since 7.4 is supposed to still work).

Today I tried again; same error, multiple times. I even installed Quicken 7.4.2 on my other Mac (M1, macOS Ventura 13.6.3): still got the same "Internal server error occurred" message, whether I attempted to reauthorize PNC from the Quicken data file I restored from backup, or in a new "from scratch" data file in which the only account I tried to add was my PNC Checking. To me this indicates that the issue is not related to either macOS Catalina, nor corruption in my original 84 MB Quicken Data file, nor my browser. I have no VPN, content blocking or other security software.

Hope this history is helpful.

MacDr

I called Quicken Support for an update: he said that Quicken has gotten multiple phone calls about this issue, and determined that "it's definitely a bank issue"; they have contacted PNC support, and Quicken has created an "Alert" today, under Ticket #10665374, "NEW 12/13/23 PNC Bank - Internal Server Error":

https://community.quicken.com/discussion/7943912/new-12-13-23-pnc-bank-internal-server-error

MacDr

Still unresolved as of 12/20:

https://community.quicken.com/discussion/comment/20404560#Comment_20404560

MacDr

https://community.quicken.com/activity/3495033/mark-read-and-redirect?transientKey=8bIcPMKvktfHKY4D

ONGOING 12/27/23
"This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available."

Jay47

Perhaps a different issue — PNC provides access to Quicken (I get an email from the bank confirming that permission was granted), but when I return to Quicken, Web Connect times out. This has been going on for about a month. I've deactivated/reactivated the accounts, but that did not help.

Quicken Classic Deluxe, R53.32

Windows 11 Home, 64-bit, Build 22631

MacDr

Although I don't see any updates posted since 12/27/23 to Quicken's "ONGOING" Product Alert

https://community.quicken.com/discussion/7943912/ongoing-12-27-23-pnc-bank-internal-server-error

regarding this PNC Bank issue, I tried on my own today, and I was able to connect my four PNC accounts with "PNC Bank - Direct Connect". I was able to authorize successfully on the web, at last!

Perhaps this means they actually have resolved the issue, since I didn't run into any errors, and my PNC balances are correct. Maybe they're still doing testing before they notify us that it's resolved, so I can't say for sure that it's "safe" for everyone to try connecting yet. But this is the first time I've tried connecting since 12/13/23, and it works for me now.

MacDr

Just to clarify: I connected my accounts with "PNC Bank - Direct Connect" rather than "Web Connect";

and then in Direct Connect I clicked "Advanced", and in that window chose "Quicken Conect" rather than Direct Connect.

MacDr

Still don't see any updates posted since 12/27/23 to Quicken's "ONGOING" Product Alert about this issue.