Capital One signing failed

taktakfamily

There is a signing failed error message "We're sorry, we hit a snag" whenever i try to link the capital one account to Quicken.

Quicken Jasmine

Hello @taktakfamily,

If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. Please remember to redact any personal information as needed.

Thanks!

Dan15

I was getting the same "Sorry we hit a snag" error. I deactivated the online connection and tried reactivating One Step Update. Now I get this error:

Quicken Jasmine

Hello @Dan15,

This could be due to an issue with your online token.

If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

1. Navigate to Edit
2. Preferences...
3. Quicken ID & Cloud accounts
4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
5. Follow the prompts to Sign Out
6. Sign back in using your Quicken ID (email) and password

Please let me know how this goes!

Dan15

Tried that - no change, still fails to log on.

Tried adding back to One-Step Update - will not authorize. Press reauthorize but nothing happens.

Dan15

When I try to reauthorize, I get this screen

Pressing reauthorized does nothing.

taktakfamily

same situation here..

taktakfamily

any update?

taktakfamily

I get this.. i tried clickeing several times, then it brought me to view my Capital One account but still success at the end..

bryan.hunt

Same thing here…