Bank Downloads

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GNLARSON
GNLARSON Member ✭
edited February 4 in Errors and Troubleshooting (Quicken on the Web)

Both the web and mobile fail to synch with my banking accounts (5/3 Bank) even though the same accounts successfully update on the desktop version. The error message says that it can't connect to the financial institution. But the credentials are correct and the bank synchs correctly in updates.

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  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @GNLARSON,

    If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. Please remember to redact any personal information as needed.

    Thanks!

    -Quicken Jasmine

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