Quicken and Citi

BobBob

I have two credit accounts at Citi and they have both been downloading properly for years. One is a Double Cash account and the other a Costco account. Now some unexplained reason the Double Cash card stopped downloading around 5 December. I try to reinstall it and an error message, 502, pops up and says there is a problem with Citi and provides a phone number. I called the number and Citi says Quicken has a server problem. I called Quicke and they acknowledged a server problem but did not offer any expected solution date. My mobile access to Citi works fine.

There is an older thread with a similar problem discussion that was closed without a solution.

I need an estimated time of repair.

Quicken Kristina

Hello @BobBob,

Unfortunately, our teams do not provide ETAs for when an issue is anticipated to be resolved. However, you can bookmark this Community Alert to be notified of updates, when available, and know when the issue is resolved.

Since you did mention these are credit card accounts, one alternative that works for many people is to connect the accounts via Direct Connect instead.

To do that, first, backup your Quicken file. Then, deactivate those two credit card accounts with Citi. Reconnect them by going to Tools>Add Account and searching for Citi Cards. Once you have Citi Cards highlighted, click the Advanced Options link.

Select Direct Connect.

Note: You may need to go through an authorization process on Citi's website. The FAQ provides more information. If you already see an authorized connection to Quicken on their website, you may need to remove it and recreate it to get the connection to work.

Once that's done, follow the prompts. When you get to the Add/Link screen, carefully re-link those accounts to the correct nicknames in Quicken.

I hope this helps!