Quicken hangs during One Step Update/Errors CC-501/CC-503 [Edited]

evillama

Still happening. Waiting 15 min now for update cycle to end. Why is there no cancel button?

[Removed - Speculation/Inaccurate]

Edit: Update finally finished about 20+ min. Way longer than normal.

lwclymer

Me to, it seems to keep getting worst, and taking longer. But on the plus side Quicken is go to start charging more for it.

franks59

https://community.quicken.com/discussion/comment/20406088#Comment_20406088

Fixed yesterday. Semi-broken today.

Yesterday OSU completed but I got CC-501 errors on my Visa accounts.

Today OSU successfully completed but it took 15 minutes.

cdennett

My direct connect accounts updated quickly. I have 5 EWC or EWC+ accounts and the update took 10 minutes. Very slow but they did update.

WarEagle612

[Removed - Violation of Community Guidelines]

WarEagle612

Still not fixed.

[Removed - Violation of Community Guidelines]

Wayne Daren

Please undo whatever you did to break update. It shouldn't be up to the paying customers to waste time looking for workarounds.

KernBuckle

OSU still not updating, 12/29/23

Tim27

Same issue. Only resolution is to kill through task manager and try again. That works like 1 of 3 times….started happening a few days ago? Incredibly annoying -

please fix this asap - I’ve got bills to pay and I used to rely on this software

WarEagle612

No, you're mistaken. They've said the issue is resolved. Despite all the posts saying it isnt

evenwe

I'm having the same issues. One step update takes 20 minutes or more when it used to take a minute or two. This is unacceptable and I hate to consider moving to different software after using it for so many years.

MadManMoon

Same issue occurring as of 10:49 AM EST on 29 December.

EliteCruisesTravel

Issue not resolved as of 11a.m. EST.. 12/29/23

keifernny8111

This is definitely a problem for me today. I've been waiting over 15 minutes and apparently only 3 of my accounts have updated, with the others just saying "updating account". When will this be fixed?

Joseph Witkin

still staring at the "updating account" screen.
Seems worse in the mornings, simple Quicken server overload?

jro45

clearly still not working

glenn.kazanjian

I think… ISSUE IS BACK! 12/29/2023

Same as before. OSU hangs for several minutes. A few accounts do update like Fidelity and Vanguard pretty quick but then the rest of my accounts never do. Have to use task manager to kill Quicken process.

I thought maybe it was an issue with particular bank or credit card issuer causing the hang, but all accounts update successfully if I do an individual update one at a time. It's the OSU 'All Accounts" batch feature that is hanging. So, problem seems to be with Quicken and not with any particular financial institution quicken is connecting to. Nothing new as this is the same behavior from the start of the issue being reported earlier this week. Please fix. Running Quicken Classic Deluxe - vR53.32 b27.1.53.32 on Windows 10 22h2

sfrolls01

Still have the same problems today. 12/29/23

Sharkbait

It is still broken as of 12/29 1055 EST.

RDA

Having the same problem. Obviously, not fixed no matter how many times you claim it has. And without any mechanism for stopping a One Step Update, what are your users supposed to do?

P.S. That Quicken should not work properly the day after I received a notice of a price increase is an irony not lost on this user.

NJ Bob

12/28 10:55 AM Eastern Standard Time ——- problem still exists. My update is hanging!

gmason94

The 'slow' update and receiving a CC-501 message issue claims to be fixed as of 12/28. As of this morning (12/29) I still see the error.

Anyone else?

stgordley

I continue to have issues with express connect accounts. I tried to deactivate EWC and reconnect to use web connect based on Quicken instructions but it just goes back to EWC. Frustrating this activity now takes either +10 minutes or never completes at all.

friedman_nir

I am experiencing this issue as of 12/29/23 at 11 am although One Step Update has been working without incident through earlier today (I did not see the problems reported by others as of the past few days until just now).

Is anyone else having the same issue (I can only assume the issue was either not resolved for everyone or just returned)?

pattelbert

Just to add one voice, one institution appears to be updating, another institution does not.

And yeah, been using Quicken since 1988 and am kinda actively looking for a replacement that works. Not too happy with the subscription.

Joseph Simanek

This is an issue for me as well and is still happening today.

recursor1

Yep, still happening for me too.

Timburon

I am having the same issue and according to Quicken, they resolved it yesterday. [Removed - Rant/Speculation]

David Fash

One Step Update is still hanging for me, specifically Capital One, Chase and Discover.

vbtate

Nope, problem still exists. One-Step Update hangs (Win 10 22H2 current on all patches, latest version/build Quicken Classic Deluxe R53.32), eventually crashing with 501 errors on multiple institutions. Instititutions with Direct Connect still work - any chance you could bring that version back? Nothing but slow update performance and other problems since its introduction.