Mac Version Issue with Marcus by Goldman Sachs Error Care Code: FDP-102

Quicken Mac Subscription Member ✭✭

I cannot download transactions from this savings account and I could last week. I have tried to update the connection and keep getting the same error.

Is there a known issue?

I called Marcus and they say they do not support Quicken.

Help please

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Best Answers

  • Moderator mod
    Answer ✓

    Hello All,

    We will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation. It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

    While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience in the meantime! Thank you.

    -Quicken Anja
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  • Moderator mod
    Answer ✓

    Hello All,

    This is a known issue that has been escalated internally, though we do not have an ETA on resolution at this time. While we have received some reports that it has been resolved for some customers, we advise those who are still experiencing this to please refer to this Community Alert for any and all available updates.

    We apologize for any inconvenience in the meantime! Thank you.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

Answers

  • Quicken Mac Subscription Member, Mac Beta Beta

    Same for me today…

  • Quicken Mac Subscription Member ✭✭✭

    Ditto

  • Quicken Mac Subscription Member ✭✭

    Is Quicken working on this or will Marcus no longer work with Quicken?

  • Quicken Mac Subscription Member ✭✭✭

    Same here…

  • Quicken Mac Subscription Member

    Same here for a few days. Used to work fine.

  • Moderator mod
    Answer ✓

    Hello All,

    We will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation. It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

    While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience in the meantime! Thank you.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Quicken Mac Subscription Member ✭✭

    I sent a report

  • Moderator mod

    Hello All,

    This issue is being worked on, however, our teams would like to confirm, are you all seeing error FDP-102 still, or is anyone receiving error 2000?

    Check back and let us know! Thank you.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Quicken Mac Subscription Member ✭✭✭

    As of 4:11 Pm the connection issues have been fixed. Thank You

  • Quicken Mac Subscription Member ✭✭✭

    Just tried it to verify I was getting the FDP-102 I remembered, and it worked. So wherever the issue was, it's been fixed for me.

  • Quicken Mac Subscription Member ✭✭

    Still not working as of 6:15 EDT

  • Moderator mod
    Answer ✓

    Hello All,

    This is a known issue that has been escalated internally, though we do not have an ETA on resolution at this time. While we have received some reports that it has been resolved for some customers, we advise those who are still experiencing this to please refer to this Community Alert for any and all available updates.

    We apologize for any inconvenience in the meantime! Thank you.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Quicken Mac Subscription Member

    I'm having this same error with HSA Bank. I just submitted a report per Quicken Anja's above instructions.

  • Quicken Mac Subscription Member

    The Marcus: connection is restored on my end, as well.
    Thank you Anja for taking care and escalating!

  • Quicken Mac Subscription Member ✭✭

    Not restored in South Fl.

  • Quicken Mac Subscription Member ✭✭

    cannot signon says "Did I mistyped credentials?" I did not mistyped

  • Quicken Mac Subscription Member ✭✭

    Problem continues as of 7AM EDT 1/06/24

  • Quicken Mac Subscription Member ✭✭

    I was able to correct the issues with my account. It finally allowed me to reconnect.

  • Quicken Mac Subscription Member ✭✭

    Still not working as it will not accept my credentials

  • Quicken Mac Other Member

    Same. Still not working a/o 2/3 :-(

  • Quicken Mac Subscription Member

    It is Feb. 4th 2024 and I am still getting this same error when trying to connect to Goldman Sachs Marcus from Quicken on Mac.

  • Quicken Mac Subscription Member
    edited February 2024

    I had been able to connect to Goldman Sachs Marcus until early last week on Quicken for Mac. February 5th and I have not been able to for five days.

    Screenshot 2024-02-05 at 5.42.51 PM.png

    [Edited - Removed Personal Information]

  • Quicken Windows Other Member

    Found the bookmark button, but do not see a way to delete my previous comment

  • Quicken Windows Subscription Moderator mod

    Hello @DiZzyDMon,

    I deleted your earlier comment for you. For future reference, to have a comment deleted, click the Flag icon near the bottom left of the post, choose Report, then fill out the form. That will flag the comment for moderators to delete.

    I saw that you mentioned you use Quicken Simplifi. This is the Quicken Classic Community. For assistance with Quicken Simplifi, you would want to go to their community: Quicken Simplifi. To track this issue on the Quicken Simplifi Community, you can use this link. Please note that to bookmark the alert on the Quicken Simplifi Community, you will need to be logged into that Community.

    I hope this helps!

    Quicken Kristina

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This discussion has been closed.