Mac Version Issue with Marcus by Goldman Sachs Error Care Code: FDP-102

lesliermm

I cannot download transactions from this savings account and I could last week. I have tried to update the connection and keep getting the same error.

Is there a known issue?

I called Marcus and they say they do not support Quicken.

Help please

Quicken Anja

Hello All,

We will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation. It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience in the meantime! Thank you.

Quicken Anja

Hello All,

This is a known issue that has been escalated internally, though we do not have an ETA on resolution at this time. While we have received some reports that it has been resolved for some customers, we advise those who are still experiencing this to please refer to this Community Alert for any and all available updates.

We apologize for any inconvenience in the meantime! Thank you.

tomstrader

Same for me today…

RioBlanco

Ditto

lesliermm

Is Quicken working on this or will Marcus no longer work with Quicken?

blmatthews

Same here…

didierburton

Same here for a few days. Used to work fine.

Quicken Anja

Hello All,

We will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation. It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience in the meantime! Thank you.

lesliermm

I sent a report

Quicken Anja

Hello All,

This issue is being worked on, however, our teams would like to confirm, are you all seeing error FDP-102 still, or is anyone receiving error 2000?

Check back and let us know! Thank you.

RioBlanco

As of 4:11 Pm the connection issues have been fixed. Thank You

blmatthews

Just tried it to verify I was getting the FDP-102 I remembered, and it worked. So wherever the issue was, it's been fixed for me.

Gulf of Maine

Still not working as of 6:15 EDT

Quicken Anja

Hello All,

This is a known issue that has been escalated internally, though we do not have an ETA on resolution at this time. While we have received some reports that it has been resolved for some customers, we advise those who are still experiencing this to please refer to this Community Alert for any and all available updates.

We apologize for any inconvenience in the meantime! Thank you.

User J

I'm having this same error with HSA Bank. I just submitted a report per Quicken Anja's above instructions.

didierburton

The Marcus: connection is restored on my end, as well.
Thank you Anja for taking care and escalating!

Gulf of Maine

Not restored in South Fl.

Gulf of Maine

cannot signon says "Did I mistyped credentials?" I did not mistyped

Gulf of Maine

Problem continues as of 7AM EDT 1/06/24

lesliermm

I was able to correct the issues with my account. It finally allowed me to reconnect.

Gulf of Maine

Still not working as it will not accept my credentials

wendella28

Same. Still not working a/o 2/3 :-(

ayang90

It is Feb. 4th 2024 and I am still getting this same error when trying to connect to Goldman Sachs Marcus from Quicken on Mac.

bigfork64

I had been able to connect to Goldman Sachs Marcus until early last week on Quicken for Mac. February 5th and I have not been able to for five days.

[Edited - Removed Personal Information]

DiZzyDMon

Found the bookmark button, but do not see a way to delete my previous comment

Quicken Kristina

Hello @DiZzyDMon,

I deleted your earlier comment for you. For future reference, to have a comment deleted, click the Flag icon near the bottom left of the post, choose Report, then fill out the form. That will flag the comment for moderators to delete.

I saw that you mentioned you use Quicken Simplifi. This is the Quicken Classic Community. For assistance with Quicken Simplifi, you would want to go to their community: Quicken Simplifi. To track this issue on the Quicken Simplifi Community, you can use this link. Please note that to bookmark the alert on the Quicken Simplifi Community, you will need to be logged into that Community.

I hope this helps!