UPDATE 2/17/24 Capital One Missing Transactions (Express Web Connect+)

We have received reports of Capital One not being able to download transactions. We believe that the cause of this issue can be due to a late EWC+ Cutover date, or an expired API Token. If you are experiencing this, we advise you to contact Quicken Support directly for further assistance.

This has been escalated internally, though we do not have an ETA at this time.

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right. If you do not see the bookmark ribbon, please make sure that you are signed into the Quicken Community. 

Thank you!
(Ticket #10715805) 

-Quicken Anja
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Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    UPDATE 1/11/24

    We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

    Thank you!

    -Quicken Anja
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  • Quicken Anja
    Quicken Anja Moderator mod

    ONGOING 1/18/24

    This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

    We apologize for any inconvenience and appreciate your patience.

    Thank you!

    -Quicken Anja
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  • UPDATE 2/17/24

    To troubleshoot this issue, please follow these steps:

    1. Backup your Quicken file.
    2. Deactivate all the accounts associated with Capital One.
    3. Navigate to Capital One's website, look for third party apps, and unlink Quicken.
    4. After the accounts are unlinked, return to Quicken, and attempt to Add the Capital One accounts by using the "+" button.
    5. Carefully re-link your Capital One accounts with the corresponding Quicken accounts.
    6. For Windows ONLY:
      1. Click on "Tools"
      2. Select "Online Center"
      3. Make sure that "Capital One" is selected in the account dropdown
      4. Hold CTRL + SHIFT + Click on Contact Info
      5. Click on "Reset DTStart"
      6. Perform a One Step Update. 

    If the issue persists, please contact Quicken Support for further assistance.

    We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

    Thank you!

    Quicken Kristina

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