CC-501 when attempting to add Ally account

M$D
M$D Quicken Windows Subscription Member ✭✭
edited February 10 in Download, Add/Update Accounts (Windows)

3 current [Ally] accounts update with OSU correctly.

Attempting to add a fourth account results in CC-501 for the past several days.

Windows Build 27.1.53.32, R53.32

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    edited January 10

    Hello @M$D,

    This error is usually caused on the bank’s end and means that the Quicken server is being blocked from connecting to the account. Typically these errors self-resolve within 24 hours. If you haven't already, we recommend reviewing this support article for more information.

    As stated in the article, if the error persists for more than 24 hours, then you will need to contact Quicken Support directly for further assistance. Our support agents will need to collect and review your log files, and will likely need to file an escalation if they see fit. 

    Please, click here to review Quicken Support's hours of operation.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

This discussion has been closed.

Categories