Payments to send won't go away

Greg Brown

I added a payment to wells fargo direct and sent the payment, but the reminder that I have payments to send won't stop. I have resent payments but the reminder still persists. When I exit Quicken it asks if I want to send the payments before I exit. I ran a validate/repair but issue still persists.

Quicken Kristina

Hello @Greg Brown,

To assist with this issue, please provide additional information. Were you able to verify that Wells Fargo received those payment instructions? Has the payment already processed/posted on their end? Is the account otherwise able to update? Are you receiving any error messages when you try to send the payment?

I look forward to your response!

Greg Brown

https://community.quicken.com/discussion/comment/20410321#Comment_20410321

Actually it was not a payment, it was a payment status update request. The payment was sent and received by Wells Fargo but has not PAID yet. it appears that the payment status request is still trying to send. I am able to update Wells with no error messages. All seems to be working fine except for the Payment Status Request.

Thanks,

Greg

Quicken Kristina

Thank you for your reply,

You mentioned you already tried a Validate/repair. If you haven't already done so, I would recommend that you run a Super Validate. Please save a backup file prior to performing these steps.

Super Validate:

1. File
2. Hold CTRL + Shift and click Validate and Repair File...
3. Super Validate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.   

Let me know how it goes!

Greg Brown

https://community.quicken.com/discussion/comment/20410705#Comment_20410705

It found no problems, and the issue persists.

Quicken Kristina

Thank you for your reply,

The next step is to restore a backup from before the problem started (if possible) and see if the issue persists in the newly restored file.

I hope this helps!

Greg Brown

I deleted the transaction that had the status update on it, and added it back as a manual entry. Problem resolved. I would like to know why it happened. I had submitted a problem report to support about a week ago…

Quicken Kristina

Thank you for the follow up,

When there are issues with Direct Connect Bill Pay, it's generally either a file specific problem or an issue where the financial institution is sending incorrect/outdated information. Since deleting and recreating the transaction resolved the issue, it was most likely a file specific issue.

Thank you!