BMO - CC-505
Comments
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Yes, CC-505 since Jan 22. Will see how it goes in a few days.
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Hello @Peter Web,
If you haven't already, please take a moment to review and follow this support article regarding error CC-505.
As stated at the bottom of the article, if the error persists for more than a few days, then you will need to contact Quicken Support directly for further assistance and possible escalation if they see fit.
Thank you!
-Quicken Anja
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Yes - last successful EWC download from BMO accounts was January 18, 2024. Something wonky must have happened on Quicken's or BMO's side after that. I reset one account, and it deactivated the automatic downloads for that account. I cannot add that account back to EWC. When I run One Step Update there are no error messages on the 7 other BMO accounts. But no transactions are downloaded. Super Validation is clear, no issues. I signed out of all devices and signed back in. That sometimes helps. My TD Canada Trust account wasn't downloading until I reset that account. TD Canada Trust is fine now. Sfar,ar this issue is for BMO only for January 22, 23 for me as well as for others. Please fix the issue. It is for all BMO account holders. I will not be contacting Quicken Support as they will not be able to help. I am not able to do anything on my side. Quicken needs to escalate the issue internally or with BMO to solve the problem.
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I have been having this issue with my BMO accounts since January 22 too (CC-505). This issue needs to be addressed ASAP!
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Hello All,
We do now have an active alert regarding various online banking errors with the Bank of Montreal. You may follow this link to access the alert where you may bookmark it for all future updates.
I apologize for any inconvenience caused in the meantime.
-Quicken Jasmine
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Just to report that I have the same problem. Started with a CC-505 error on Jan 22 and today after trying again - came back with a CC-501 error. Using Quicken for Windows Canada R53.26 Build 27.1.53.26. I have 3 bmo accounts that I use the One Step Update - Checking, Mastercard and Line of Credit. Everything was working well until Jan 21. Please resolve. Thanks
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Something new todayJanuary 24, 2024, - when running One Step Update, a request from Quicken that BMO requires a security code is now appearing. I can select to receive the code by email or text. I click on text, and then I get a screen to enter the code I received. I enter the code and then One Step Update continues and completes without any error messages. However, the transacations are still not downloading. So it appears there is work being done on connectivity between Quicken and BMO to implement a secure connection, but once Quicken connects to BMO it does not receive a file containing the transactions to be downloaded.
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Same thing for me too. Aftet Inputting the OTP, connection is made with BMO but no update on transactions.
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January 26: When running One Step Update, the pop-up request for the OTP happens, but now the text message with the passcode never arrives. One Step Update continues and ends with no request to enter the OTP and completes without error message but still with no transactions downloaded. If you try to add a BMO account, it goes through the OTP motions OK, but in the end gives an error message with 3 options: 1) Try again 2) I'll connect directly with my FI to download transactions 3) I'll enter my transactions manually.
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January 26: Just to confirm that I am experiencing the same issue as reported by ColinG. Downloading the transactions from BMO works but not One Step Update. I do get the option of getting my OTP via email, sms or mobile account. I do get the OTP through SMS but end result is the same. No transactions and Try again or do a manual download.
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January 28 Update: Just tried the One Step Update and it works now. I have three accounts - Checking, Mastercard and LOC. If I use BMO Bank of Montreal as the Financial Institution in Account Details it either works (only gives me the option to add a new account) or does not. However, if the Financial Institution is entered as "BMO Bank of Montreal Mosaik M-C" then it works and allows me to add my existing accounts to One Step Update (EWC). Note that for validation after you enter your Debit Card Number or Mastercard Number you have to input an OTP via email/SMS/Mobile Account. Will check it out again and hopefully the issue has been resolved.
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Gautam Tupil - It has been known for a long time that we need to use BMO Bank of Montreal Mosaik M-C as the Financial institution. I have 8 accounts that worked just fine for EWC before January 22. One way I have been checking the connectivity since January 22 is to try to add another account to BMO Bank of Montreal Mosaik M-C. It goes through the process OK, and it is supposed to end with a screen showing all of the accounts you currently have set up. It doesn't do that anymore. It shows only 3 accounts with the Action in the far-right column saying, "Don't Add to Quicken". When I click "Next" it cycles through the remaining 5 accounts one at a time with the message "Account ******* was not found at BMO Bank of Montreal Mosaik M-C. You should disable this account from One Step Update." So the problem has not been fixed. My One Step Update runs automatically at start-up. This morning, One Step Update ran and completed without asking me for an OTP for BMO Bank of Montreal Mosaik M-C. No error messages, no transactions downloaded (and there are transactions on my accounts this morning.)
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ColinG - Sorry to hear that you are continuing to have issues. I tried EWC again this morning and it seems to be OK. One thing that I did notice is that in Quicken Mobile it prompts me from time to time to input an OTP for updating my BMO accounts. Looks like BMO added additional security measures for updating your accounts. When I tried using "BMO Bank of Montreal" as the financial institution, I got a message indicating that it could not find my account and no OTP was presented. Hopefully, it is resolved fully.
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January 30: I assumed that the issue was resolved since One Step Update completed successfully after prompting me for OTP inputs (for each account). No error messages. However, no transactions were downloaded for either my checking or mastercard accounts. 😪. Awaiting resolution.
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Well I thought it was too good to be true! Transactions downloaded successfully for two whole days without a hitch. February 2, Groundhog Day. We're back to square one. Transactions not downloading. And if you try to add an account you get the error message. I hope they can fix it soon.
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still errors as of 2 minutes ago, no transactions have downloaded since Jan 19th.
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February 3: Looks like we're back in business! Everything is working just fine. Let's hope it sticks this time!
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February 7 2024: Off again! I really don't get it. It works, then they pull the plug, then it works again, then they pull the plug again. It's really frustrating. In the meantime, I'm entering transactions manually so I can do my forecasting. I feel like I've regressed back to the time of maintaining a paper chequebook!
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