Unable to connect to CoVantage Credit Union

jstoskopf
jstoskopf Quicken Mac 2017 Member
edited March 2 in Errors and Troubleshooting (Mac)

Was on the phone with Quicken for over 3 hours the other day. Unable to connect to CoVantage Credit Union. Have been connecting for years without issue. This is concerning seeing as we are entering tax season. It keeps telling me to check my login credentials. They are correct.

Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @jstoskopf,

    Aside from the error message you are receiving, does there also happen to be any specific error code associated with the message that you can provide us with here, please?

    Check back and let us know! Thank you.

    -Quicken Anja
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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod
    edited February 2

    Hello @jstoskopf,

    Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

    We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached and (if you are willing) a sanitized copy of your data file in order to contribute to the investigation.

    While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience!

    Thank you.    

    (CTP-8911)  

    Quicken Kristina

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