Unable to add Chase accounts

I am using ver 54.9, build 27.1.54.9 on Win 11. I have multiple Chase accounts. One credit card updates, while all other accounts do not. When I tried to activate downloads, I get the error message of "sorry, the sign in failed due to time out or connection error. Select sign in to authenticate via your web browser." Clicking "sign in" is a do-loop.

I changed the default browser from Firefox to Chrome, rebooted my computer, and attempted to activate downloads. Same result.

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Comments

  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello @rtrenholme,

    If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. Please remember to redact any personal information as needed.

    Thanks!

    -Quicken Jasmine

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  • rtrenholme
    rtrenholme Member ✭✭

    here you go

  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello @rtrenholme,

    If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out
    6. Sign back in using your Quicken ID (email) and password

    Let me know how it goes!

    -Quicken Jasmine

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