Pen Fed

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Richard Sturgeon
Richard Sturgeon Quicken Windows Subscription Member ✭✭✭
edited March 2024 in Download, Add/Update Accounts (Windows)

Just tried to log on the Pen Fed still getting cc501

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  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Richard Sturgeon,

    This error is usually caused on the bank’s end and means that the Quicken server is being blocked from connecting to the account. Typically these errors self-resolve within 24 hours. If you haven't already, we recommend reviewing this support article for more information.

    As stated in the article, if the error persists for more than 24 hours, then you will need to contact Quicken Support directly for further assistance. Our support agents will need to collect and review your log files, and will likely need to file an escalation if they see fit.

    Please, click here to review Quicken Support's hours of operation.

    -Quicken Anja
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  • Richard Sturgeon
    Richard Sturgeon Quicken Windows Subscription Member ✭✭✭

    This issue has not been fixed Quicken Jasmine says it was fixed on Feb 1. 20024

  • Quicken Anja
    Quicken Anja Moderator mod

    If you are still experiencing this issue after the Alert was marked resolved, then you will need to contact Quicken Support directly for further assistance and possible escalation if they see fit.

    Thank you!

    -Quicken Anja
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This discussion has been closed.

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