Marcus from Goldman Sachs cannot connect

LeeAN

Hi, I'm using the subscription based Quicken on the mac. For the past week, I see this error and cannot connect. How do I fix?

An unexpected error occurred.

Please try again later.

Care Code: FDP-102

Details:
FI_TIMEOUT
Retry. Retry Error

logs

$app_build_number: 705.51955.100
$app_version_string: 7.5.2
$model: MacBookPro16,2
$os_version: 14.2.1
$screen_height: 900
$screen_width: 1440
aggregator: FDP
app_bundle_identifier: com.quicken.Quicken
clientDocumentId: CB2FD8B2-6A45-458A-8911-1373090DB660
cloudStatus: 0
current_appearance: dark
current_version_crash_count: 0
dataset_creation_date: 2023-05-14 00:19:13 +0000
dataset_id: 379494507064899072
dataset_platform: QMAC
date (GMT): 2024-02-06 15:16:34
date (PST): 2024-02-06 07:16:34
desktopFileGuid: CB2FD8B2-6A45-458A-8911-1373090DB660
document_qcs_id: 207754708283292928
documentDisplayName: lee.quicken
documentUserId: 207754708283292928
documentUserName: leedur337@outlook.com
early_access: 0
installation_id: DE1A6821-9DAC-4584-B523-C222427D8D6E
last30days_crash_count: 0
last48hours_crash_count: 0
launch_id: 2DE09D34-170A-419B-9A91-2FD6D3AA0A68
localTimeZone: America/Los_Angeles (PST)
mp_device_model: MacBookPro16,2
rawAggregatorPref: fdp
receiptUserId: 207754708283292928
receiptUserName: leedur337@outlook.com
subscriber: Subscribed
syncNewAccounts: 0
system_appearance: dark
systemTimeZone: America/Los_Angeles (PST)
tier: Premier
tier_country: US
total_crash_count: 0
userTypeV2: WINBACK_LEGACY

errors count: 1

error #1
level: 4 (Debug = 0, Critical = 6)

description:
add account error

suggestion:
Try again later.

system description:
institution login: can't set up (can't sign-in)

BID: 69931

FI name: Marcus By Goldman Sachs

request:
{
"credentials" : [
{
"value" : "leedurbills@outlook.com",
"key" : "f308aa6d-02a1-4b68-9e89-08576603a248",
"encrypted" : false
},
{
"encryptionKeyId" : "418423634999474433",
"value" : "JYfWQ6EMWiPLFjIkeeVL8ekTBgbSKlZPUU9wXhCKzh/5L3ZPypfC2QvoJgmErQJGVNS3O0r3arHAmSWCaI/bDnC6hEqxUfrGM2xiyokrAefk0ZFSw8nilYKZb+Jh5ZndPN9G29RIXchUBZayrMaMt0tUJ/zgQ5VEZmtXLw7GV2cj74nadwhQd4VUDw5CgSj2tLhegtzbEQceH1dVHZvVn+OUFDm1IJm6DgFALa97c2g1+dmnU3hu2l+WCvTqSPwb+7A5VSHgr1iIzPXJ5hA40Q+uI/X9IfKCJLBs0pja9Q5vK+In41pdqKfm9GfAo86gAimGC0os8TsZ/vaw7VP4wQ==",
"key" : "e0695475-0ea8-4cef-851b-9dd385a8058e",
"encrypted" : true
}
],
"cpSetupMode" : "DISCOVER_ACCOUNTS_ONLY",
"channel" : "FDP_DEFAULT",
"includeInvestmentAccounts" : true,
"clientId" : "2196E4D8-DDC2-4555-B5DC-5DF304230C1E",
"brandingId" : "69931"
}

response:
{
"code" : 200,
"resource" : {
"status" : "ACCEPTED_POLLING_REQUIRED",
"pollingReference" : "/institution-logins/381468252284945664/poll",
"id" : "381468252284945664",
"resource" : {
"aggregators" : [
{
"lastStatusUpdatedAt" : "2024-02-04T17:02:36Z",
"lastRefreshSuccessfulAt" : "2024-02-01T03:20:21Z",
"cpId" : "211c17c5-4773-454b-a04c-e5ee2d57460e",
"cpChannel" : "FDP_DEFAULT",
"aggStatus" : "CP_ACCOUNT_NOT_FOUND",
"lastRefreshAttemptedAt" : "2024-02-06T15:08:36Z"
}
],
"channel" : "FDP_DEFAULT",
"includeInvestmentAccounts" : false,
"id" : "381468252284945664",
"userModifiedAt" : "2023-05-27T15:06:36Z",
"modifiedAt" : "2024-02-06T15:14:14.552153123Z",
"clientId" : "AFAE94F0-58A1-4EB9-B424-6FA3C48E876B",
"isConnected" : true,
"createdAt" : "2023-05-27T15:06:37Z",
"institutionId" : "372824716250189568",
"name" : "Marcus By Goldman Sachs"
},
"clientId" : "AFAE94F0-58A1-4EB9-B424-6FA3C48E876B"
}
}

pollResponse:
{
"status" : "AGGREGATOR_IN_ERROR",
"aggregators" : [
{
"channel" : "FDP_DEFAULT",
"cpAggStatusCode" : "FDP-102",
"aggStatus" : "FI_TIMEOUT",
"isProcessing" : false,
"cpAggStatusDetail" : "Retry. Retry Error"
}
],
"mode" : "DISCOVER_AND_ADD_ACCOUNTS",
"institutionLoginId" : "381468252284945664",
"isProcessing" : false
}

Quicken Anja

Hello @LeeAN,

This is a known issue that has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.

Thank you!

Quicken Anja

Hello @LeeAN,

This is a known issue that has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.

Thank you!

hbravo

I know people like to trash Quicken but I have yet to find any personal financial software with anything close to the features. When I moved from Windows to Mac I was even more impressed. The threads I've seen on this issue have been pleasantly civil. That being said, the value of Quicken without working downloads very quickly becomes more questionable in my mind. My guess is that Quicken realizes this also and will do all they can to get this working again ASAP.

Tommac

I've been experiencing the same problem and just chatted with Marcus. Here is what they told me: "I'm sorry, but we do not currently offer the ability to link your Marcus deposit account to external services that aggregate transactions."

FWIW- I said that this worked until recently, to which they had no comment. When I asked if there had been any communication to customers when this was discontinued and they responded that there had not been.

bdicola

It's working for me now. It prompts for a PIN. This is the one time verification code that come in your email.

LeeAN

It's working for me again after reauthorizing. Thanks

Quicken Anja

@LeeAN Thanks for the update! Glad to hear it is working for you again. 🙂

Hbh3

Re-entered my Marcus credentials and it's now working again.

Quicken Jasmine

Hello @Hbh3,

Thank you for coming back to share. We are happy to hear that the issue has been resolved for you as well.