Hi, I'm using the subscription based Quicken on the mac. For the past week, I see this error and cannot connect. How do I fix?
An unexpected error occurred.
Please try again later.
Care Code: FDP-102
Details:
FI_TIMEOUT
Retry. Retry Error
logs
$app_build_number: 705.51955.100
$app_version_string: 7.5.2
$model: MacBookPro16,2
$os_version: 14.2.1
$screen_height: 900
$screen_width: 1440
aggregator: FDP
app_bundle_identifier: com.quicken.Quicken
clientDocumentId: CB2FD8B2-6A45-458A-8911-1373090DB660
cloudStatus: 0
current_appearance: dark
current_version_crash_count: 0
dataset_creation_date: 2023-05-14 00:19:13 +0000
dataset_id: 379494507064899072
dataset_platform: QMAC
date (GMT): 2024-02-06 15:16:34
date (PST): 2024-02-06 07:16:34
desktopFileGuid: CB2FD8B2-6A45-458A-8911-1373090DB660
document_qcs_id: 207754708283292928
documentDisplayName: lee.quicken
documentUserId: 207754708283292928
documentUserName: leedur337@outlook.com
early_access: 0
installation_id: DE1A6821-9DAC-4584-B523-C222427D8D6E
last30days_crash_count: 0
last48hours_crash_count: 0
launch_id: 2DE09D34-170A-419B-9A91-2FD6D3AA0A68
localTimeZone: America/Los_Angeles (PST)
mp_device_model: MacBookPro16,2
rawAggregatorPref: fdp
receiptUserId: 207754708283292928
receiptUserName: leedur337@outlook.com
subscriber: Subscribed
syncNewAccounts: 0
system_appearance: dark
systemTimeZone: America/Los_Angeles (PST)
tier: Premier
tier_country: US
total_crash_count: 0
userTypeV2: WINBACK_LEGACY
errors count: 1
error #1
level: 4 (Debug = 0, Critical = 6)
description:
add account error
suggestion:
Try again later.
system description:
institution login: can't set up (can't sign-in)
BID: 69931
FI name: Marcus By Goldman Sachs
request:
{
"credentials" : [
{
"value" : "leedurbills@outlook.com",
"key" : "f308aa6d-02a1-4b68-9e89-08576603a248",
"encrypted" : false
},
{
"encryptionKeyId" : "418423634999474433",
"value" : "JYfWQ6EMWiPLFjIkeeVL8ekTBgbSKlZPUU9wXhCKzh/5L3ZPypfC2QvoJgmErQJGVNS3O0r3arHAmSWCaI/bDnC6hEqxUfrGM2xiyokrAefk0ZFSw8nilYKZb+Jh5ZndPN9G29RIXchUBZayrMaMt0tUJ/zgQ5VEZmtXLw7GV2cj74nadwhQd4VUDw5CgSj2tLhegtzbEQceH1dVHZvVn+OUFDm1IJm6DgFALa97c2g1+dmnU3hu2l+WCvTqSPwb+7A5VSHgr1iIzPXJ5hA40Q+uI/X9IfKCJLBs0pja9Q5vK+In41pdqKfm9GfAo86gAimGC0os8TsZ/vaw7VP4wQ==",
"key" : "e0695475-0ea8-4cef-851b-9dd385a8058e",
"encrypted" : true
}
],
"cpSetupMode" : "DISCOVER_ACCOUNTS_ONLY",
"channel" : "FDP_DEFAULT",
"includeInvestmentAccounts" : true,
"clientId" : "2196E4D8-DDC2-4555-B5DC-5DF304230C1E",
"brandingId" : "69931"
}
response:
{
"code" : 200,
"resource" : {
"status" : "ACCEPTED_POLLING_REQUIRED",
"pollingReference" : "/institution-logins/381468252284945664/poll",
"id" : "381468252284945664",
"resource" : {
"aggregators" : [
{
"lastStatusUpdatedAt" : "2024-02-04T17:02:36Z",
"lastRefreshSuccessfulAt" : "2024-02-01T03:20:21Z",
"cpId" : "211c17c5-4773-454b-a04c-e5ee2d57460e",
"cpChannel" : "FDP_DEFAULT",
"aggStatus" : "CP_ACCOUNT_NOT_FOUND",
"lastRefreshAttemptedAt" : "2024-02-06T15:08:36Z"
}
],
"channel" : "FDP_DEFAULT",
"includeInvestmentAccounts" : false,
"id" : "381468252284945664",
"userModifiedAt" : "2023-05-27T15:06:36Z",
"modifiedAt" : "2024-02-06T15:14:14.552153123Z",
"clientId" : "AFAE94F0-58A1-4EB9-B424-6FA3C48E876B",
"isConnected" : true,
"createdAt" : "2023-05-27T15:06:37Z",
"institutionId" : "372824716250189568",
"name" : "Marcus By Goldman Sachs"
},
"clientId" : "AFAE94F0-58A1-4EB9-B424-6FA3C48E876B"
}
}
pollResponse:
{
"status" : "AGGREGATOR_IN_ERROR",
"aggregators" : [
{
"channel" : "FDP_DEFAULT",
"cpAggStatusCode" : "FDP-102",
"aggStatus" : "FI_TIMEOUT",
"isProcessing" : false,
"cpAggStatusDetail" : "Retry. Retry Error"
}
],
"mode" : "DISCOVER_AND_ADD_ACCOUNTS",
"institutionLoginId" : "381468252284945664",
"isProcessing" : false
}
