Connecting CareCredit Card

I've connected all my bank accounts and credit cards successfully except my CareCredit card which keeps providing connection error
Please advise if Quicken is not able to connect and sync with CareCredit or if there is a solution for this problem
Thank you


  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    edited March 26

    Hello @Nboctor1,

    If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. Please remember to redact any personal information as needed.


    -Quicken Jasmine

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  • kiliman
    kiliman Member

    I'm also having the same issues as OP. My CareCredit account switched over to MasterCard, and ever since then, I haven't been able to connect it to Quicken. I've sent the logs to support.

  • Hello @kiliman,

    Thank you for joining this thread.

    We do currently have an active alert regarding FDP-102 error messages with CareCredit. You may follow this link to access the alert where you can bookmark it for any further updates.

    I apologize for the inconvenience caused in the meantime.

    -Quicken Jasmine

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  • I have been having trouble connected to my CareCredit for over a month. I am getting error code CC-502.

  • Here is a screenshot

  • Beta004
    Beta004 Unconfirmed, Member

    When is this going to be fixed for synchrony accounts. Its been months

  • john dekker
    john dekker Member ✭✭
    edited March 25

    what's the deal. care credit doesn't work. synchrony bank doesn't work. mysynchrony can't be found, this is getting more than mildly annoying. is anyone working on this?

  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭

    what doesn't work -
    or can't be found ?

    26001 26001 26001 CareCredit 1-800-859-9975 ACTIVE

    QWin - R54.16 - Win10

  • QBetaTester
    QBetaTester Member

    Hello, Anybody from quicken?

  • QBetaTester
    QBetaTester Member

    I agree, its going on 4 months now. PAYPAL Credit and Carecredit wont connect CC-503.