Lands End VISA Card - Comenity

David Simmons
David Simmons Quicken Windows Subscription Member ✭✭
edited April 19 in Download, Add/Update Accounts (Windows)

I am having a problem accessing my Lands' End VISA Card transactions via the Quicken One Step Update. Previously, I had access but then one day, not that long ago, the download failed. I tried several times to download, and then attempted to reset my account within Quicken. Unfortunately, the reset failed, and now when I attempt to reconnect, or to create a new account within Quicken, I receive the following failure message. I know my account credentials are good, because I can log in from the website, and the account is clearly not locked due to too many failed login attempts. Since I can't find any other notices about this sort of issue, I figured I would ask the group. Thanks in advance for all help. I am currently running Quicken Deluxe R54.16 Build 27.1.54.16

DKS

Quicken User since 1992

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Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @David Simmons,

    Please take a moment to review and follow this error-specific support article regarding error CC-503.

    Hope this helps!

    -Quicken Anja
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  • JohnG1962
    JohnG1962 Quicken Windows Subscription Member

    I am having the same trouble as well. Have tried the support article recommendations, and am still having problems.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @JohnG1962,

    Thank you for joining this thread.

    As per the FAQ given by @Quicken Anja:

    If the steps above don't resolve the issue, please reach out to Quicken Support. 

    Thanks!

    -Quicken Jasmine

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  • JohnG1962
    JohnG1962 Quicken Windows Subscription Member

    I have reached out to Quicken support. Still no resolution

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @JohnG1962,

    Would you mind providing me with the ticket number given to you during your Quicken Support interaction?

    Thanks!

    -Quicken Jasmine

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  • JohnG1962
    JohnG1962 Quicken Windows Subscription Member

    I do not recall getting a ticket number

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @JohnG1962,

    Do you use a different email address for the Quicken Community than you do for your Quicken account?

    Thanks!

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

  • essman54
    essman54 Quicken Windows Subscription Member ✭✭

    Add Talbot's to the list of Comenity cards that are not playing well with Quicken. Sure am glad BJ's left them.

  • David Simmons
    David Simmons Quicken Windows Subscription Member ✭✭

    Looks like the most recent update has fixed the issue, with Lands End & Talbots.

  • Quicken Anja
    Quicken Anja Moderator mod

    @David Simmons Thanks for the update! Glad to hear the issue has been resolved. 🙂

    -Quicken Anja
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This discussion has been closed.

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