UPDATED 3/16/24 Unable to reactivate using Direct Connect

Quicken Kristina

If your financial institution has switched to Express Web Connect+ (OAuth), but still offers Direct Connect, be careful when deactivating accounts. If you deactivate, you might only be able to reactivate using Express Web Connect+ (OAuth) until the R55 update is released. This could cause issues if you prefer Direct Connect or need it for bill pay. Due to this issue, if your financial institution supports both Express Web Connect+ and Direct Connect, and your accounts are connected by Direct Connect, we recommend that you avoid deactivating your accounts until the fix comes out in R55.

This has been escalated internally, though we do not have an ETA at this time.

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Thank you!

(Ticket# 10849914/CTP-8777)

Quicken Jasmine

UPDATE 2/27/24

We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

Thank you!

Quicken Jasmine

ONGOING 3/5/24 

This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

We apologize for any inconvenience and appreciate your patience.

Thank you!

Quicken Kristina

UPDATE 3/16/24

A fix was deployed in R55.12. If you are encountering this issue, please update your Quicken program. If you need help updating Quicken or if the issue persists after you have updated, please contact Quicken Support for further assistance. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

Thank you!