NelNet FDP-155 error

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System
System Member admin
in Errors and Troubleshooting (Mac)
This discussion was created from comments split from: Nelnet Student Loans - Stopped Working.

Comments

  • rmoore62
    rmoore62 Member ✭
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    I just recently have started having issues with not being able to connect to NELNET from Quicken. The same USERID/PASSWORD works n their website directly. I have recently done the SIGNOUT and sign back into Quicken to make sure i had a good connection token. Help. Below are the details of my Quicken version, MAC version, and the error message.

    Version 7.6.1 (Build 706.52627.100)

    macOS 12.7.4

    FI_BLOCKING (FDP-155)

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @rmoore62,

    We currently have an active alert regarding users receiving an FDP-155 error with their NelNet accounts. You may follow this link to access that alert where you can bookmark it for all future updates.

    -Quicken Jasmine

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  • rmoore62
    rmoore62 Member ✭
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    Thank you, bookmarked the other LINK. I think this could have something to do with them changing to a new website March 14, an extension off of STUDENTAID.GOV site. We might have to redo the setup for accessing those loans. I will watch the other link for now.

    Thank You

  • drpelham
    drpelham Member ✭
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    The new link nelnet.studentaid.gov is up and running. Will Quicken up date this login option when setting up downloads?

  • Quicken Anja
    Quicken Anja Moderator mod
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    https://community.quicken.com/discussion/comment/20423859#Comment_20423859

    If the financial institution has changed its URL, then it will require them to submit a request to have it changed within Quicken. For more detailed information regarding this topic, please take a moment to review the section titled "How can I fix an incorrect Homepage URL?" found in this support article.

    I do apologize for any inconvenience! Thank you.

    -Quicken Anja
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  • jlrjlr
    jlrjlr Member ✭
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    This is still broken, and you marked the issue as resolved even though it still doesn't work.

  • Lisa Tyson
    Lisa Tyson Member ✭
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    This is still not working as of 3/30/24 @ 9:30 AM EST, though it is marked resolved. Please update the status to UNresolved and fix the problem.

  • Quicken Anja
    Quicken Anja Moderator mod
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    Hello @jlrjlr & @Lisa Tyson,

    If you are still experiencing this issue after the Alert was marked resolved, then you will need to contact Quicken Support directly for further assistance and possible escalation if they see fit.

    We apologize for any inconvenience! Thank you.

    -Quicken Anja
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  • dan.greenberg.ct
    dan.greenberg.ct Member ✭✭✭
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    I reported this error to Quicken last week via the app and I'm still having issues. I disabled the connection and tried reenabling it without any luck. Has anyone had success connecting to NelNet and if so, what steps did you take?

  • dakotah
    dakotah Member ✭
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    Still an issue for me as well. While I do agree that they should update it on their side, at the end of the day, you can make the change as well as the change of URL is public. Please make this change so we can use your software again.

  • joelnola
    joelnola Member ✭
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    Still getting 155 Error, April 9, 2024.

  • grahmatt
    grahmatt Member ✭✭
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    Also still getting this error. This issue is not resolved. I've sent in multiple requests via the app too.

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