nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Cannot Open Files - Says My Passwords Are Incorrect

Leon Pink

Tried calling Customer Support, they are closed. Opened two of my Q files and received a message stating my passwords were incorrect. My passwords are fine. Tried to change password, but the hyperlink isn't working.

Ran McAfee to make sure I didn't have a virus and came back okay. Rebooted afterwards. Then opened a saved backup file, but the same thing is happening.

I am using Windows 11, latest updates, since I always allow the updates to take place.

What is going on?

Find more posts tagged with

Comments

Stefani Graff

SAME problem here.

UKR

If you haven't done so already, I'd say it's time to call Quicken Support on the phone during posted hours of operation and request help. Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.

Quicken Support:

To contact Quicken Support, please use this link only: https://www.quicken.com/support#contact-support and select ~~Chat or~~ Phone support.
Support is only available during posted hours of operation
The phone number can be found at the support website.
To start Chat or see the support phone number, your browser must allow popup windows from https://www.quicken.com
See https://community.quicken.com/discussion/7870684/faq-talk-to-support-does-not-respond#latest
If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account (US) or https://www.quicken.com/canada/my-account (Canada) when you log in with your Quicken ID. Place the call using the phone whose number is recorded in your account profile.
Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
Unlike other so-called "Quicken support providers" demanding fees for their service, the real Quicken Support is free for all currently supported versions.

Leon Pink

Thanks for the above input.

I did call them last Monday. They had me go into myaccount.quicken.com and uploaded the latest version of Quicken. That actually did the trick as there must have been a corrupted line of code somewhere in my prior version.

Thanks for responding.

Leon

NotACPA

"That actually did the trick as there must have been a corrupted line of code somewhere in my prior version."

HIGHLY unlikely. Such would have been in EVERYONE'S version … not just yours.

Rocket J Squirrel

No, it's possible that some bit(s) in some part of his Q executable got corrupted. That's why we have utilities like CHKDSK.