CC-502 error - Ally Bank - up/down (Qwin)
just started today - R54.16 - downloading MM acct and CD account
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I can not update any of my Ally bank accounts, both savings and Checking. I am on Windows build 27.1.55.15. This error started today 3/26/24, I did manage to sync with Ally yesterday 3/25/24.
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CC-502 on all my Ally Accounts
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Same here. This CC-502 gets tiring, as it happens once in a while … why???
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I'm having this issue as well.
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Hello All,
First, please review this support article regarding error CC-502.
However, we will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation. It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.
We apologize for any inconvenience in the meantime! Thank you.-Quicken Anja
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or…. this posting - sometimes it really is a new problem -
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Hello again,
This is now considered a known issue that has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates and information.
Thank you!
-Quicken Anja
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I've had the same CC-502 error since last Friday on both my Ally Bank & Ally invest securities connections.
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same problem, subscribed to known issue post.
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Starting 3/26/2024, Ally Bank not updating. Error CC502. Same issue today.
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Hello @JoelVP,
This is a known issue that has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates and information.
Thank you!
[Merged Post]
-Quicken Anja
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appears to be resolved - 2pm 3/27
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not resolved… 3/28/24 12:52am Quicken 55.15 Windows 10. Very frustrating its taking this long to resolve.
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interesting that it is not resolved for some ?
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was resolved last pm —this am not resolved again-Ally bank acts -CC502 error
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yup - seems Ally is broken again - 4:45am - 3/28
and then later on - working again -
guess we are playing Ally "basketball" -
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This is NOT resolved - 530 am - 3/28. This is the third day in a row with the CC502 error, very irritating!
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Clearly not yet resolved as of 7:02am 3/28.
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I've had a CC-502 error for the last several days. Still happening as of 7:23 DST on 3/28
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For a short time on Wednesday 03/27/2024 I was able reestablish Ally Bank updates but it is not updating again this morning on 03/28/2024.
Same error code as previously, CC-502
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Yes - this was fixed for a time yesterday (3/27), but once again I'm getting CC-502 errors.
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CC-502 error all week for Ally accounts. Was able to sign into Ally website and manually download transactions… but Quicken is not updating and receive above error. 3/28/2024
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I just connected without issue at 8:05am ET.
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Ally Bank update was successful again just a moment ago!
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Yes, Express Web Connect is working again for me now as well.
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yeah … seems ok again - all day - 10:45pm 3/28
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unable to connect and download transactions from Ally Bank today. I get CC501 error
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Worked for a few days but now it's back.
[Merged Post]
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Hello @jjkrogs,
Thank you for taking the time to report this issue to the Community, although we apologize for any frustration or inconvenience experienced.
This issue has been reported to our Development and Product teams for further investigation and resolution. Though we do not currently have an ETA, you can bookmark this Community Alert to get updates when available and to know when the issue is resolved. If you do not see the bookmark icon at the upper right, please make sure you are logged into the Community.
Thank you!
(Ticket #10941766)
[Merged Post]
Quicken Kristina
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just checking - Tuesday 4/2/24 -
mine works - …. how is your ALLY download -
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