RESOLVED 4/25/24 Elan Financial Services/ Fidelity Rewards Online Balance missing Cents

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Quicken Kristina
Quicken Kristina Moderator mod
edited April 25 in Alerts, Online Banking & Known Product Issues

We are seeing an issue with users with accounts connected to Elan Financial Services missing the cents from the Online Balance in Quicken.

This has been escalated internally, though we do not have an ETA at this time.

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Thank you!

(Ticket# 10942446/CTP-9175 & 9521)

Quicken Kristina

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  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    edited April 2
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    UPDATE 4/2/24

    This alert has now been updated to include Fidelity Rewards Credit Card accounts.

    Thank you!

    -Quicken Jasmine

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  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    ONGOING 4/9/24 

    This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

    We apologize for any inconvenience and appreciate your patience.

    Thank you!

    -Quicken Jasmine

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  • Quicken Anja
    Quicken Anja Moderator mod
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    RESOLVED 4/25/24

    This issue has been marked as resolved. However, this Alert will remain available for those who may still be experiencing this.

    Thank you!

    -Quicken Anja
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