Did you mistype your sign-in info? Please re-enter your credentials for XXXXX

Judge64
Judge64 Member ✭✭

For the past couple months Quicken for Mac will crash in the middle of using the application. I even got a new Mac and it still happens.

In any case it happened the other day. After the crash it often makes me reconnect / reenter the passwords for most of the accounts. This time two of about twelve accounts (Discover Bank and Dollar Bank) give me this error message:

Did you mistype your sign-in info? Please re-enter your credentials for XXXXX

I tried these steps and the problem persists:

  • I followed the steps posted to correct Error 103 and deleted Quicken passwords from the Keychain for the problem accounts
  • I tried restoring an old backup that previously worked
  • I moved my file to an older MacBook I have
  • I reinstalled the latest version of Quicken for Mac

None of the above works to resolve the problem and this issues has been going on for the past week.

What else can I try? I have seen several reports of this problem that have been occurring for the past year for different users and different accounts.

We pay money for a Quicken Subscription to be able to use these services so I would like to see this issue fixed along with persistent crashes that started about a year ago.

Thank you in advance……

Comments

  • Quicken Kristina
    Quicken Kristina Moderator mod
    edited March 29

    Hello @Judge64,

    To assist with this issue, please provide additional information. When you refer to the steps posted to correct the error 103, are you referring to this article? If you are referring to something else, then I recommend you follow the troubleshooting steps in the article on error FDP-103.

    Additionally, you mention you've been having issues with persistent crashes for about a year. Do you recall if anything changed around that time (program update, unexpected program or computer shutdown, installing a new program, etc)? How often are these crashes happening? Do you keep your Quicken file directly on your local hard drive or is it on a networked drive/shared drive? Is it synced with any cloud services (such as OneDrive, iCloud, Dropbox, etc.)?

    I look forward to your response!

    Quicken Kristina

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  • Judge64
    Judge64 Member ✭✭

    Yes….. I followed the steps for error FDP-103.

    I also logged out and logged back in and tried creating a completely new Quicken data file. When I try to add three of my banks, they are all giving the same error message.

    This seems to be occurring with accounts that require a username and password entered into Quicken and not accounts that use a website log-in authentication.

    I have been talking to Quicken Support and sending them log files. They were working on it and they told me to log out and log back into Quicken. Then copy paste my user names and password into the bank websites to verify they work. I could log into all three banks via a web browser. When I copied and pasted the user names and password into Quicken when adding the accounts , I get the same error message:

    Did you mistype your sign-in info? Please re-enter your credentials for XXXXX

    Given I tried creating a completely new Quicken data file and just tried adding these three banks with it still giving me this error message, there has to be an issue with the Quicken communication with certain banks.

  • Quicken Kristina
    Quicken Kristina Moderator mod

    Thank you for your reply,

    I can see that when you contacted Quicken Support, you were getting a CC-929 error. They escalated that 929 error and sent an email when it was cleared. If the issue is persisting, or has gone back to a CC-929 error again, then you will need to contact Quicken Support directly for further assistance, since we on the Community do not have the tools to assist with that issue. Quicken Support is also able to escalate the issue as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    I apologize that I could not be of more assistance!

    Quicken Kristina

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  • Judge64
    Judge64 Member ✭✭

    I replied back to the email I received from support (customersupport2@quicken.com) that thye have been sending me about this issues and told them I am still getting this error.

    Hopefully, that is all I need to do in terms of contacting support. I still have this issue and it is very frustrating!

  • Judge64
    Judge64 Member ✭✭

    I see this issues is happening to other Quicken Customers as well. Here is another example of the same issue happening with different financial institutions and across different users.

    Other users have contacted Quicken Support and have not had any success in getting it resolved.

    Quicken is a paid service. Please help!

  • Quicken Kristina
    Quicken Kristina Moderator mod

    Thank you for your replies,

    Quicken does not provide support by email. The escalated team sent you the email to let you know that the issue should be resolved, and provided the link to contact support if the issue persists; they are not monitoring the email for a response. To contact Quicken Support, you would need to call or use chat. The contact information is provided at this link. Due to the nature of the issue, we on the Community do not have the tools needed to assist.

    Thank you!

    Quicken Kristina

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  • froswrangler
    froswrangler Member, Windows Beta Beta

    I am having the same problems. I have double checked all my passwords and they all work. I have spent well over 15 hours with support. One rep said copy and paste your passwords, another said never copy and paste. Screens have been shared, log files sent, passwords changed….NOTHING WORKS and I cannot spend countless hours on the phone. Its been over a week since my last phone call. No emails and not updates. Every time I call support its like the first time and I start from the beginning.

  • RaptorDad69
    RaptorDad69 Member
    edited April 12

    This issue has made Quicken completely useless. 90% of my accounts can no longer connect and the last 10% i have do a funky work around. This issue and been around for over a year and there have been several Quicken updates since then that have failed to address the problem. I like to know how they expect people to continue to pay the fees for this [Removed - Language] program. This is nowhere near what Quicken used to be.

  • Quicken Kristina
    Quicken Kristina Moderator mod

    Hello @froswrangler,

    I sent you a DM. Please click the envelope icon near the upper right to read it.

    Thank you!

    Quicken Kristina

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