Not able to connect to Arkansas Brighter Future 529
Hello: I am not able to connect to the Arkansas Brighter Future 529 account. I am using a MAC 14.2.1 (23C71).
Safari Version 17.2.1 (19617.1.17.11.12)
The message states that it cannot find an account to connect in the 529 account. Could it be because of the security layer on the site where there is an "image" which I need to validate to get in?
https://brighterfuturedirect529.com
Answers
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Hello @AndrewJC,
Aside from the error message you are receiving, does there also happen to be any specific error code associated with the message that you can provide us with here, please? It may also be helpful to provide a screenshot of the error. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.
Thank you!
-Quicken Anja
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The message states that it cannot find an account to connect in the 529 account.
Could it be because of the security layer on the site where there is an "image" which I need to validate to get in?How do you "validate" the image ?
here - looks like it should be avail for Add Account - and to download via online One Step Update
68044 68044 68044 Arkansas Brighter Future 529
https://brighterfuturedirect529.com/ NA
https://brighterfuturedirect529.com/artpl/auth/ll.cs ACTIVE
BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECTQWin - R54.16 - Win10
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There is no error code. The attached is what I get when I try to connect. I am thinking that there are two layers of security on the Arkansas website. The first one is entering the PIN which I did. But I know also that there is an image which I need to validate on their site. However, Quicken does not give me the option to validate the image which I think is the reason Quicken is being blocked from accessing the site.
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