Navy Federal Synch error 500 when trying to authorize accounts (QMac)
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[Removed - Rant/Speculation/Language]
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I am having the exact same error. On Quicken for Mac.
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I received an email notifying me to update my NFCU connections in Quicken. I started the process in Quicken, which prompted me to open my NFCU account. I followed the prompts and granted Quicken access to my NFCU accounts. From there, nothing. NFCU believes that they provided Quicken access, but Quicken does not. I tried multiple times with the same result. It appears this feature was rolled out before it was fully functional.
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I am having the same error:
{ "timestamp" : "2024-03-30T21:23:32.960-04:00", "status" : 500, "error" : "Internal Server Error", "path" : "/aggregator-authv2/apiConnect" }0 -
When does Quicken plan to fix this aggregator issue? It was almost two weeks for the Chase link to get resolved when you "updated" the type of connection. I have tried both Safari and Google Chrome with pop-ups and redirects enabled. This is very frustrating.
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I have tried both Google Chrome and Safari with pop-ups and redirects enabled. Still the same error message. And I received multiple emails from Navy Federal saying the connection was successful; however, it is not a successful connection. I had the same issues when Quicken "updated" the connection for Chase. It took over two weeks to finally be able to connect and download transactions. I hope it doesn't take that long this time.
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Hello All,
We will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation. It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.
While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.
We apologize for any inconvenience in the meantime! Thank you.Quicken Kristina
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On the windows forum it was suggesetd to change default browsers. On the mac, I can confirm that switching default browsers (in my case, from Safari to Chrome) worked and solved this issue.
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Hello All,
We do now have an active alert regarding users receiving errors HTTPS 500 & 400 when attempting to reauthorize. You may follow this link to access that alert where you can bookmark it to remain up to date on any further information.
We apologize for the inconvenience caused in the meantime!
-Quicken Jasmine
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Hello All,
Our teams pushed out a fix and want to confirm if the issue is resolved. Please let us know if you're still encountering this issue.
Thank you!
Quicken Kristina
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Nope. Same issue. 4-11-24 11:25 AM
"timestamp" : "2024-04-11T11:57:12.234-04:00", "status" : 500, "error" : "Internal Server Error", "path" : "/aggregator-authv2/apiConnect" }
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I got the same message today as well.
{ "timestamp" : "2024-04-11T18:49:51.368-04:00", "status" : 500, "error" : "Internal Server Error", "path" : "/aggregator-authv2/apiConnect" }0 -
Thank you for confirming,
We sent the feedback that the fix didn't work back to our teams and they are continuing to investigate the issue. Though we do not currently have an ETA, you can bookmark this Community Alert to get updates when available and to know when the issue is resolved. If you do not see the bookmark icon at the upper right, please make sure you are logged into the Community.
Thank you!
(Ticket# 10953302/CTP-9585)
Quicken Kristina
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Over a month and no resolution to this issue.
We pay a lot for subscription to QUICKEN and you can't fix a known major issue.
VERY DISAPPOINTING!!!!
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Tried it again this morning, and it now works. Thanks for fixing the issue!
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Just tried it again. It still doesn't work. After signing in, it comes up and lists the accounts. I chose 1 of them to be online, and it gives me this error message:
{ "timestamp" : "2024-05-04T10:15:16.045-04:00", "status" : 500, "error" : "Internal Server Error", "path" : "/aggregator-authv2/apiConnect" }0 -
I'm getting the same error
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Same here as well….
{"timestamp" : "2024-05-07T23:54:35.156-04:00", "status" : 500, "error" : "Internal Server Error", "path" : "/aggregator-authv2/apiConnect" }
Redirect never happens but Navy Federal thinks it has completed it's job successfully. The bank sends a txt and email to confirm "Your Accounts Are Now Linked." However, Quicken is stuck at the "Add Account" screen waiting on the "Sign into Navy Federal Credit Union bank. Use the bank-hosted sign-in form in your browser window to authorize downloads." Then it sits there thinking about it until I have to either cancel or if it times out by itself.
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NOT FIXED!!!
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I'm receiving the same error! It still not fixed. I've attached a picture of what I receive after I authorize the accounts I want Quicken to access. I will get a text message from Navy Federal Credit Union confirming that I am authorizing Quicken to access my accounts, but Quicken doesn't finish logging into Navy Federal Credit Union. For the time being I am downloading my transactions manually and then importing it into Quicken to update my transactions. I paid a lot of money to not have to do that and this is becoming annoying.
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Hello All,
If you are still experiencing this issue, please send us log files by going to Help>Report a Problem in your Quicken program and sending us a problem report with the log files attached, and please let us know that you sent logs, so we can forward the information to our teams.
Thank you!
Quicken Kristina
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@Quicken Kristina , I tried today to set up Navy Federal again and the connection actually worked this time (I'm on PC version though)! I did not get the "Internal Server Error" message that I was seeing for a couple months now. Also, as noted above in one of my replies, it did not work for me earlier this month (May). In any event, big thanks to the Quicken team for working a fix that is at least working for some of us.
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