We were unable to connect to Quicken Loans. Please try again later. (FDP-105)
This started last week…still hasn't gone away
Comments
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Hello @kurzwegs,
Please take a moment to review this error-specific support article regarding error FDP-105.
As stated in the article if the error persists for more than a few days and there are no Alerts posted for this financial institution and error in the Community (which there currently are none), then you will need to contact Quicken Support directly for further assistance and possible escalation if they see fit.
We apologize for any inconvenience! Thank you.-Quicken Anja
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Seriously folks this has been going on now for weeks…..if Quicken is being blocked please help fix it
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It has been over 30 days!!! Where is the support and fix?
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Hello @Kevin 54,
This is a known issue that is still considered ongoing, and at this time, we do not have an ETA on resolution available. Please refer to this Community Alert for any and all available updates and information.
As stated in the last update of the Alert, "this Alert will be updated once more information, updates, etc become available".
As of now, there is no new information or updates available beyond what has already been posted in the Alert.
Thank you!
[Edited to Update Alert Link]
-Quicken Anja
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In reference to your statement, "As stated in the last update of the Alert, "this Alert will be updated once more information, updates, etc become available", for those of us who are experiencing this issue, we find little or no assurance that Quicken's efforts to resolve this issue is being addressed in a timely fashion. At the very least, for those of us who have submitted reports of this error, Quicken should post daily updates as to the issue's status. Posting nothing is giving me the impression nothing is being done. Plus it is highly concerning it has taken over 30 days and you still have no ETA, especially for a company with the word "quick" in it.
Your successful efforts in solving this issue will be greatly appreciated.
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At the very least, for those of us who have submitted reports of this error, Quicken should post daily updates as to the issue's status. Posting nothing is giving me the impression nothing is being done. Plus it is highly concerning it has taken over 30 days and you still have no ETA, especially for a company with the word "quick" in it.
@tisdalew I understand your frustration. The problem is that the moderators here have no insight into progress, or the lack thereof, on most connectivity problems. Quicken contracts with Intuit to run its connectivity services, so once something is reported to Intuit, in most cases, it's out of anyone at Quicken's hands — it's either in a queue of problems waiting for Intuit to fix, or more frequently, tied up in back-and-forth between Intuit and the financial institution to resolve the issue. And fixing things for Intuit/Quicken is often pretty low on the list of priorities of the IT departments at financial institutions. I don't even know what insight anyone at Quicken has into the active/pending work on particular connectivity problems.
Bottom line: there's rarely anything which could be updated on a daily basis, Quicken has limited knowledge of the exact day-by-day progress, and Quicken won't throw either Intuit or financial institutions under the bus for screwing things up because it's depending on them to make things work. Although the moderators use stock language about not having an ETA for an issue to be resolved, in almost all cases, they never have an ETA; it's broken until one day it's fixed. (In many cases, users will know a connectivity problem is fixed even before the moderator team gets word up the chain that the problem has been resolved.)
Note that I'm not saying this is a great system from a customer standpoint; I'm just sharing the realities of how things work. 😉
Quicken Mac Subscription • Quicken user since 19932 -
I have been unable to connect for over 2 months now. It's very frustrating! I reported the issue last month. My subscription renews in 3 days and I'm not really happy that I'm not getting what I'm paying for but you are getting the full price. Seems a little unbalanced to me. I understand there might be an issue at times, but in my opinion, something like this should never take 2 months or more to fix!
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I contacted Quicken Loans (Rocket Mortgage) directly, and was told that they will not be fixing this issue and no one will be able to download data from Rocket Mortgage into Quicken. The reason I was given is that this is for security reasons.
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@AJ- I understand your frustration, but in most cases, the blame for connectivity problems originates with the financial institution, not Quicken. And if the information received and shared by @Amy_123 is correct, it makes clear that the issue is at the financial institution’s end, is intentional on their part, and leaves Quicken powerless to “fix” the connectivity Rocket has decided to block.
Quicken Mac Subscription • Quicken user since 19931 -
I contacted Rocket Mortgage myself after reporting it to you. They told me if was not an issue on their end, but with Quicken and I would need to contact you about it…which I had already done.
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A.J Well, that is interesting. That is not what Rocket Mortgage told me.
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[Removed - Violation of Community Guidelines]
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[Removed - Disruptive]
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@kurzwegs I post here to discuss Quicken (the program and the company) and to try to help fellow Quicken users; I'm sorry if you don't find my responses helpful. I was trying to explain that although you are addressing Quicken executives here, your posts are not reaching them. The moderators will never tell a user not to write what they want (unless it violates their guidelines). I was just trying to help set your expectations so you knew your venting here isn't seen by the developers or executives.
As you've seen here, it's often hard to get accurate answers form financial institutions about Quicken connectivity problems. The Rocket representative you talked to told you it was a Quicken problem, but a different Rocket representative told another user that it was an intentional security change by Rocket. It's actually rarely Quicken's doing from a software update; it's usually either the financial institution or Quicken's connectivity provider, Intuit, not having caught up to changes made by the financial institution; Quicken is usually at the mercy of one or both of those other parties to resolve connectivity problems. You've decided it's a problem caused by a Quicken update and they have failed to fix it; that's possible, but it's less likely than it being a problem caused by Rocket, or a problem caused by Rocket and not yet addressed by Intuit. And although it feels unsatisfactory to end users, Quicken will never disclose those behind-the-scenes details to us; they just won't throw a financial institution or Intuit under the bus because Quicken depends on them.
Quicken Mac Subscription • Quicken user since 19931 -
[Removed - Rant/Speculation]
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@HMay411 Your post was removed by a moderator before I saw it, so I only read your first line from an email notification. You seemed to be questioning how Quicken Loans could be not working with Quicken since they are the same company. So just for clarification: Quicken, the company which provides personal finance software, has NOTHING to do with Quicken Loans. They only share a name from an old marketing deal by Intuit, which owns neither company now. And Quicken Loans changed its name to Rocket Mortgage 3 years ago.
Quicken Mac Subscription • Quicken user since 19932
