Can't deactivate an account

PWanless
PWanless Quicken Windows Subscription Member
edited May 11 in Download, Add/Update Accounts (Windows)

I have followed the procedure to deactivate and account and the program is not letting me do it. and it is not letting me delete the account either. I'm using windows 10 and the lattest update.

Answers

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @PWanless,

    Could you please elaborate and provide further details as to what exactly happens when you attempt to deactivate the account? Do you receive an error message? If so, please share the error message you receive.

    Check back and let us know! Thank you.

    -Quicken Anja
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  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭

    What, EXACTLY, happens when you try this? Any error codes or messages?
    What type of account?
    What Financial Institution?
    Are you downloading into this account?
    When, per the message immediately below the account name in the register, is the last time that you downloaded into this account?
    And, EXACTLY, what update are you running? Do HELP, About Quicken for this info.
    What Q product?

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

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