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Tax Planner will not save checked preferences

GrandmaJo

I am having continued problems with Tax Planner not saving my preference to use scheduled deposits and scheduled withholding. It keeps reverting to something else which completely throws off the estimates. I need this to be accurate so I can withhold the correct amount to pay all my taxes. I've tried validating and that either didn't help at all, or only helped for a short time….maybe minutes. Why can't Quicken fix this problem, which I've seen reported over several years if not longer? This feature is one of the main reasons I subscribed to Quicken.

Thanks to anyone who has a solution to this.

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Comments

Quicken Kristina

Hello @GrandmaJo,

To help troubleshoot this issue, please provide more information. When did you first notice this issue? Which version of Quicken were you using when the issue started? Do you sync your file to the Quicken Cloud (to check this, go to Edit>Preferences>Mobile & Web; if Sync is on, then you're syncing to the cloud)? Is your Quicken file directly on your local hard drive, or is it on a shared/network drive? Do you sync your Quicken file with any cloud service such as OneDrive, iCloud, or Dropbox?

Could you provide more information about how the Tax Planner is misbehaving? Is it always changing to the same wrong option, or is the behavior more random? When does it change (for example, does it change while you're on the page watching it, does it wait until you click to another section then come back, does it change after you've closed and re-opened the Tax Planner, etc.)?

I look forward to your reply!

Quicken Kristina

Hello @GrandmaJo,

I haven't heard back from you. Do you still require assistance?

Thank you!

Ray Cosner

This has been a problem literally for years. I have personally reported it several times in past years using Quicken Help / Report a Problem. You will find lots of comments on this issue if you search this Community.

One thing that helps (often, not always) is to File / Validate the data file before correcting the scheduled transactions selections in Tax Planner. Occasionally, this by itself will correct the problem (for a few weeks).

One thing that reliably triggers the problem is to sync the desktop data with the Quicken Cloud when there is a new split income transaction.

My current posture is to "Grin and bear it". Sorry.

Jdesorm

I am having the same problem. It comes back every year. Cannot understand why it cannot be fixed.

michroar

Same problem here. Support always seems to try to blame this on a corrupt data file. That is horse hooey. They should be able to fix this and consistently choose not to. They should rebuilding this tool from the ground up and deliver a tool that works or just remove it and admit that they can't do it.