RESOLVED 12/12/24 American Express/American Express/Delta Skymiles-FDP-350/FDP-101

Quicken Kristina

We see reports of customers getting an FDP-350 error when updating their American Express accounts. Going through the authorization process for your accounts should correct the issue.

This has been escalated internally, though we do not have an ETA at this time.

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Thank you!

(Ticket# 10987499)

Quicken Kristina

UPDATE 4/22/24

We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

Thank you!

Quicken Kristina

ONGOING 4/29/24 

This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

We apologize for any inconvenience and appreciate your patience.

Thank you!

Quicken Kristina

ONGOING 5/4/24 

We are now also seeing a rise in FDP-101 errors with this financial institution.

This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

We apologize for any inconvenience and appreciate your patience.

Thank you!

Quicken Anja

RESOLVED 12/12/24

This issue has been marked as resolved. However, this Alert will remain available for those who may still be experiencing this.

Thank you!