PNC Bank one step update not functioning in addition to Rocket Mortgage known issues
One step update is now down for PNC, in addition to known and unresolved connectivity issues with Rocket Mortgage. PNC is our primary bank, and I am not trusting the data in my Quicken Classic desktop app yet again. Just paid my annual renewal fee though - will be requesting a service credit due to the frequent outages.
Comments
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Hello @Luka731,
You can keep an eye on the alerts for Rocket Mortgage and for PNC through these links here and here. You may bookmark these alerts for all future updates.
We truly apologize for the inconvenience that this causes.
-Quicken Jasmine
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This is unacceptable. How can I initiate an outage refund? PNC and Rocket Mortgage comprise over half of our funds managed through Quicken. [Removed - Rant]
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Hello @Luka731,
We recommend that you contact Quicken Support directly for further assistance.
The Quicken Support phone number can be found through this link here. Phone support is available from 5:00am PT to 5:00pm PT, Monday through Friday.Thanks!
-Quicken Jasmine
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what is the ETA for connectivity to be restored? I am losing faith in the product with every day that passes with no concrete plan to fix the issues.
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what is the ETA?
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Hello @Luka731,
Quicken's product development and escalation teams do not provide an estimate of when fixes for issues will be completed and released.
All available updates and information will be posted within the Alerts that were previously linked above by Quicken Jasmine. As stated in the last update of each Alert, "this Alert will be updated once more information, updates, etc become available".
As of now, there is no new information or updates available beyond what has already been posted in the Alerts.
We apologize for any inconvenience in the meantime! Thank you.
-Quicken Anja
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This is very frustrating. who at Quicken can provide support and meaningful updates?
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The last update on the linked note above is 8 days old. What actions have been taken in the past week?
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What is the update on the PNC outage? When will the service be functioning again?
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@Quicken Anja @quickenCEO @quickentech @quickenDevOps
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@Quicken Anja @Quicken Jasmine @Quicken Abhishek @Quicken Alyssa @Quicken Bree status update? What is the ETA on PNC connectivity? When will quicken be functional again?
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My Quicken Classic Deluxe subscrition will auto-renew on 1 May, I'm seriously considering canceling if the issue with Rocket Mortgage is not fixed by then. It has been too long!
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