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PNC Bank one step update not functioning in addition to Rocket Mortgage known issues

Luka731

One step update is now down for PNC, in addition to known and unresolved connectivity issues with Rocket Mortgage. PNC is our primary bank, and I am not trusting the data in my Quicken Classic desktop app yet again. Just paid my annual renewal fee though - will be requesting a service credit due to the frequent outages.

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Quicken Jasmine

Hello @Luka731,

You can keep an eye on the alerts for Rocket Mortgage and for PNC through these links here and here. You may bookmark these alerts for all future updates.

We truly apologize for the inconvenience that this causes.

Luka731

This is unacceptable. How can I initiate an outage refund? PNC and Rocket Mortgage comprise over half of our funds managed through Quicken. [Removed - Rant]

Quicken Jasmine

Hello @Luka731,

We recommend that you contact Quicken Support directly for further assistance.

The Quicken Support phone number can be found through this link here. Phone support is available from 5:00am PT to 5:00pm PT, Monday through Friday.

Thanks!

Luka731

what is the ETA for connectivity to be restored? I am losing faith in the product with every day that passes with no concrete plan to fix the issues.

Luka731

what is the ETA?

Quicken Anja

Hello @Luka731,

Quicken's product development and escalation teams do not provide an estimate of when fixes for issues will be completed and released.

All available updates and information will be posted within the Alerts that were previously linked above by Quicken Jasmine. As stated in the last update of each Alert, "this Alert will be updated once more information, updates, etc become available".

As of now, there is no new information or updates available beyond what has already been posted in the Alerts.

We apologize for any inconvenience in the meantime! Thank you.

Luka731

This is very frustrating. who at Quicken can provide support and meaningful updates?

Luka731

The last update on the linked note above is 8 days old. What actions have been taken in the past week?

Luka731

What is the update on the PNC outage? When will the service be functioning again?

Luka731

@Quicken Anja @quickenCEO @quickentech @quickenDevOps

Luka731

@Quicken Anja @Quicken Jasmine @Quicken Abhishek @Quicken Alyssa @Quicken Bree status update? What is the ETA on PNC connectivity? When will quicken be functional again?

kdubb24

My Quicken Classic Deluxe subscrition will auto-renew on 1 May, I'm seriously considering canceling if the issue with Rocket Mortgage is not fixed by then. It has been too long!

ronall1

Based on my problems and what I've read this is widespread. I know I have problems with PNC and Citibank and maybe more but I have seen many others listed in various comments. I wouldn't trust any of them right now.