MOHELA Loan download error : CC-502 Error (WINDOWS)

DrTonyMas

My student loan account(s) haven't been able to update in about a week. I've tried what was suggested on the FAQ that comes up with the error. Since I haven't consolidated my loans I have like 20 accounts (wish I could group them).

Quicken Kristina

Hello @DrTonyMas,

Since this issue has persisted for longer than 1 business day and you said you already tried the troubleshooting from the FAQ, I recommend that you contact Quicken Support directly for further assistance since they have access to tools we on the Community cannot access and they are able to escalate the issue as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I could not be of more assistance!

LMF1975

Same but its been more like a week or more. My payment from 4/14 will not post to the account. CC-502 error.

Sisyphus1967

Recently Mohela moved to a new platform. My Quicken Classic for Windows was connecting for a few days but has not been able to update since April 16, 2024. Has anyone else noticed this problem. I seem to suddenly have a lot of connection issues since April 1… :(

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Quicken Jasmine

Hello @Sisyphus1967,

What is your connection method with Mohela? You can see the connection method by navigating to Tools > Account List. Are you receiving any error codes or messages? What exactly is occurring when attempting to download transactions?

Let me know!

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Ps56k2

here - only EWC is avail

70637 70637 70637 Mohela - Federal Student Aid
https://mohela.studentaid.gov/ NA
https://mohela.studentaid.gov/ ACTIVE
BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT

there is also -

61617 61617 61617 Mohela
https://www.mohela.com/ 1-877-292-4825
https://www.mohela.com/DL/secure/account/loginStep1.aspx ACTIVE
BANKING,ACCOUNTINFO&EXP-WEB-CONNECT

[Merged Post]

Sisyphus1967

Thank you Ps56k2. Yes, I am using EWC. I got a CC-502 today and, strangely, a successful connection once about 30 minutes after I posted the original comment.

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DrTonyMas

ok, thank you.

Quicken Anja

Hello All,

We will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation. It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience in the meantime! Thank you.

LMF1975

Now I'm getting a different message, I believe CC-504 Error

LMF1975

Actually its a CC-505 error

Keph01

Same issue. Error CC-505. Been happening for months. Did Help > Report a problem multiple times with no response.

Keph01

When I try to update my Mohela Loan I get a CC-505 Error, "Quicken is
unable to update your account. This may be due to a temporary server
issue or a communication error. Please try again." This happens when I
update everything and it happens when I go to the gear icon in the top
right and click "Update Now". It's been happening for over a month now.
It used to happen from time to time and then clear up, now it happens
100% of the time. It never works. I've reported it several times with no
response.

crwalejr

What I would try first is to go to Account Details and Deactivate the account. After Deactivating click on the General tab and delete the information in the box labeled "Account Number" and "Financial Institution". Now go to Tools and Add Account to reactivate the account.

LMF1975

I'm going to keep reporting this until it is resolved. I'm still receiving a CC 504 error and it's been going on over a month. I've reported it several times with no response.

Quicken Anja

Hello All,

This is now considered a known issue that has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.

We apologize for any inconvenience in the meantime! Thank you.